Job Description

Are you ready to join an aware-winning MSP recognized as one of the best places to work on Long Island? Techworks Consulting is seeking a talented and driven IT Service Coordinator / Dispatcher to manage and prioritize a variety of tasks, including handling incoming and existing service requests. If you thrive in a dynamic, hands-on environment, this on-site role in Ronkonkoma, NY could be the perfect opportunity for you!

We’ll Provide:

• Robust benefits package including health insurance, dental, 401K, PTO, and holidays
• Salary range of $55,000-$75,000
• Opportunities for continued growth and learning
• Great company culture supported by strong core values​

What You'll Do:

• Act as the first responder to new service ticket requests, answering phone calls and pre-processing incoming tickets through our system.
• Ensure appropriate resources are assigned to tasks, with all necessary information, time, and tools provided.
• Schedule on-site visit requests and track the location of technical support staff to ensure timely updates and resolution of support activities.
• Manage and adjust scheduling of activities required to resolve tickets while identifying causes behind delays or rescheduling.
• Work to improve the productivity and effectiveness of support resources.
• Maintain consistent communication with clients to keep them informed of incident progress.
• Monitor and identify missed, aged, or escalated tickets.
• Track scheduled tickets for efficiency and escalate requests that cannot be fulfilled within the agreed service levels.
• Coordinate with third-party vendors to address hardware, software, and other service-related requirements.
• Create and manage service tickets for both technical support staff and clients.​

Skills You'll Need:

• 2+ years experience in an IT Service Coordinator/Dispatcher role.
• Excellent organizational and communication skills.
• Familiarity with common small business technologies.
• Ability to work in a fast-paced environment and the capability to multitask effectively.
• Proficiency in data analysis tools to generate insights from service metrics.
• Ability to match resources to technical issues appropriately.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Ability to manage small to medium-sized projects related to service improvements or field service implementations.
• Comfortable talking on the phone to clients.

Ready to Apply?

• Quick apply with your resume here OR
• Get a head start on our application and aptitude testing process here:

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