Location : 400 Bertha Lamme Drive Cranberry Township PA 16066 (Hybrid Tue/Wed/Thu in office)
Type : 4 months contract on W2 with intention to extend
Shift Schedule :
Summary :
The Service Analyst job forms part of the Service Management track within the IT function. Members of this family provide support to endusers and provide proactive monitoring of clients computer system through ITIL methodology best practices of Incident Problem and Knowledge centered support.
Onsite/Remote :
The job is currently in office on Tuesdays Wednesdays and Thursdays and remote work from home on Monday and Friday. We have 3 days of indoor training at the Cranberry location and then the contractor will work remote. This is subject to change at any time. Because of this applicants would need to be able/willing to come into the Cranberry office if regulations changed. At this time we do not have a date that analysts will be asked to work full time in the office.
Responsibilities
Minimum Required Qualifications:
Preferred Skills:
Success Factors :
IT Help Desk,Service Desk,ITIL,desktop support,Technical Support
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