IT Support Director Job at Solomon Page, Jersey City, NJ

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  • Solomon Page
  • Jersey City, NJ

Job Description

Our client is looking for an IT Support Director in Jersey City. As a Director in the Office of the CIO, you are primarily responsible for Support Services Delivery, Client Relationship Management, IT PMO and Communications.

Responsibilities:

  • Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
  • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Developing a deep understanding of projects to gain insights into the scope of service delivery
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
  • Providing accurate and regular reports to the management on performance of the service delivery
  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
  • Laptop management to facilitate continual improvements in the laptop environment
  • Collaborating with technical design teams to set standards for software, hardware, and security
  • Making sure that anti-virus updates and patches are applied effectively and promptly
  • Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles
  • Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual systems
  • Develop and oversee IT Business Partner Role
  • Develop and oversee IT Communication Specialist Role
  • Collaborate and partner with company’s Director of Procurement on technology contracts, new and renewal.
  • Collaborate and partner with the company Operations Committee to stay connected to operational needs.
  • Other responsibilities assigned by the CIO

Required Qualifications:

  • Typically requires a bachelor's degree and at least 10 years of experience
  • An advanced degree may be preferred
  • ITIL Certification
  • Leadership skills
  • Service Management
  • Client Relationship Management
  • Project Management
  • Decision-making
  • Problem-solving
  • Technical expertise
  • Continuous Improvement Mindset

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: and connect with us on , and .

Opportunity Awaits.

Job Tags

Hourly pay, Freelance,

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