Job Description

Job Title: Learning & Development Coordinator

About Us:

LaGuardia Gateway Partners (LGP) is the private developer and manager of the state-of-the-art Terminal B at LaGuardia Airport. With our new award-winning $4B terminal now complete, LGP is seeking talented individuals to help us achieve ongoing excellence in terminal operation and guest experience. Get onboard and join the team transforming the NYC travel experience.

Job Summary:

The Learning & Development (L&D) Coordinator reports directly to the Learning & Development Manager, serving as a key support role within the L&D team. This position is responsible for providing comprehensive administrative and logistical assistance to the Learning Manager in the planning, delivery, and evaluation of all company training programs. The L&D Coordinator is essential in supporting and driving the strategic goals for organizational growth and development. The ideal candidate will be highly organized, proactive, and committed to fostering a culture of continuous learning.

Duties and Responsibilities:

• Collaborate with department leaders to design and deliver job-specific training programs tailored to business goals and initiatives. Standardize templates, forms, and processes for training materials to ensure consistency across the organization.
• Standardize templates, forms, and processes for training materials to ensure consistency across the organization.
• Coordinate with leaders on the development and organization of technical and operational training materials for classroom and online delivery.
• Support the implementation and evaluation of programs that foster employee career progression.
• Manage the technologies and resources required to develop, manage, and deliver training.
• Create and maintain department communications and process materials, ensuring accuracy and program support.
• LMS and Data Management: Utilize the Learning Management System (LMS) to accurately maintain employee training records, track program penetration, and generate reports on assessment, attendance, program adoption, and impact for L&D management.
• Research and recommend new training methods.
• Work on ongoing compliance and leadership training for the organization.
• Conduct new hire training in classroom and operations settings as outlined in company training plan/strategy along with ongoing hands-on training/on the job training.
• Conduct knowledge audits and assessments during the training process and recurring as needed.
• Provide on-going training for staff which includes cross-training for all employees’ learning functions and refresher training.
• Support with trainings for external partners, e.g., airlines and services companies, on LGP operational procedures so they are versed and can disseminate the information to their staff.
• Collect, organize, and summarize feedback and metrics to support the evaluation of program effectiveness.
• Stay current with industry best practices by gathering information from industry forums and conferences and presenting relevant insights to senior leadership.
• Support the L&D components of new associate onboarding, including tracking completion and coordinating logistics.
• Support broader HR initiatives and perform all other duties as assigned.

Systems and Software’s:

• Vyond
• Articulate Storyline
• IntrinsiQ
• Similar Learning Management systems

Competencies and Skills:

• Comfortable using Learning Management Systems (LMS) and virtual training platforms.
• Capable of collecting, analyzing, and reporting on training metrics and feedback with focus on continuous improvement.
• Experience organizing workshops, seminars, or training sessions.
• Comfortable working in a dynamic environment and able to adjust priorities as needed.
• Ability to identify issues and propose practical solutions.
• Experience creating, designing, and implementing leadership and compliance training.
• Ability to exercise excellent judgment in fast paced environment.
• Ability to work collaboratively with others to solve issues.
• Knowledge of SMS (safety management system)
• Strong Excel, PowerPoint, Word skills
• Strong communication skills, both written and oral.

Education and Qualification:

• Bachelor's degree or equivalent work experience
• Minimum 3+ years position-related experience
• Professional certifications in Training & Development
• Familiarity with various reporting and survey tools
• Experience in an aviation/airport setting or customer experience preferred.
• Strong presentation, instructional, and facilitation skills.
• Demonstrated ability to provide constructive feedback in a professional manner.
• Ability to work on various shifts as needed.

Primary Work Location : LaGuardia Airport, NY (Onsite)

Employee Status : Full Time, Nights/Weekends as Required

Equal Employment Opportunity and Affirmative Action:

LaGuardia Gateway Partners provides equal employment opportunity without regard to race, color, age, religion, gender, sexual orientation, national origin, disability, veteran status, or other protected characteristics. Further, it is the policy of LaGuardia Gateway Partners to undertake affirmative action in compliance with all federal, state, and local requirements.

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