Job Description

Insight Global is seeking a Property & Casualty Customer Service Representative, you will be responsible for providing outstanding customer service to our clients, handling inquiries, processing claims, and ensuring customer satisfaction. You will play a crucial role in maintaining our reputation for excellence and reliability.

This role is fully on-site in San Antonio, TX.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist clients with policy information, coverage options, and claims processing.
• Resolve customer issues and complaints efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless service delivery.
• Educate customers on policy details, coverage, and benefits.
• Follow up with clients to ensure their needs are met and provide additional support as needed.
• Stay updated on industry trends and changes in P&C insurance regulations.

Qualifications:

• Must have active P&C license in Texas.
• Knowledge of Property & Casualty insurance products.
• Previous experience in customer service, preferably in the insurance industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work independently and as part of a team.

Compensation:

$25/hr to $33/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits include health, dental, vision, PTO, etc.

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