Job Description

Primary Function:

The Meals on Wheels Manager is responsible for planning and administering the managerial, operational, fiscal and reporting components of the Meals on Wheels Department. Manage long-term and daily requirements to effectively operate nutritional programs for seniors within the county. Provide direction, training and guidance to Meals on Wheels staff, vendors and volunteers

Principal Responsibilities:
These are examples of the type of work performed. Management reserves the right to add, modify, change or rescind work assignments as needed

• Oversee and ensure dietary compliance for all meals served, delivered, and associated with Meals on Wheels Program.
• Direct staff as needed on daily and long-term strategies, procedures and processes to achieve objectives and deliver customer service.
• Resolve potential problems pertaining to vendors, delivery schedules, routes and congregate sites.
• Meets requirements of Meals on Wheels and Nutrition Programs, including but not limited nutrition, food safety and quality.
• Contract with appropriate vendors for preparation and delivery of meals.
• Supervises and evaluates all Meals on Wheels staff.
• Prepares and submits monthly reports to Director of Adult and Senior Supportive Services.
• Works with and in conjunction with meal supplier and dietitian regarding the menu and food issues.
• Provides updates to Case Managers as needed.
• Oversee the implementation of the quarterly congregate meal site inspections.
• Ensure compliance of all congregate meal sites and implement contracts between SRA and each site.
• Assist in preparation, administration and reporting of grants, awards, bids and other sources required to operate Meals on Wheels programs and services
• Update annual outcome report on Emergency Meals on Wheels.
• Assist in timely update and dissemination of program information to appropriate sites
• Reconcile Nutrition and/or related invoices; interface with Finance and MIS
• Provide oversight of varied office and department assignments including but not limited to, ordering meals, delivering meals and scheduling routes and volunteers.
• Assist in annual meal client assessments to update client information
• Assist in quality assurance pertaining to meals, client services and client satisfaction and compile results to appropriate staff and/or departments
• Oversee Data entry into Nutrition database and other software to support and achieve program objectives 
• Deliver quality customer service to external and internal inquiries while increasing reputation as a knowledgeable resource of information

Knowledge, Abilities, and Skills:

• Proficient in computers, software, databases, and office equipment, including M365, with strong data analysis skills. Skills assessment may be required.
• Strong organizational, project management, and math skills.
• Effective verbal and written communication skills, with an emphasis on confidentiality and sensitivity.
• Ability to work efficiently in a fast-paced environment, prioritize tasks, and meet deadlines.
• Excellent problem-solving and conflict-resolution abilities.
• Understanding of local, state, and federal regulations related to food service and nutrition programs.
• Capability to build effective relationships within and beyond SRA, representing the organization professionally in the community.
• Work with diverse populations and maintain a culturally sensitive approach.
• Active participation in SRA teams, committees, meetings, training, and events.
• Experience with a ServTracker database (Preferred)
• Willingness to travel within the county for site inspections and meetings as needed.
• Ability to perform physical tasks associated with the job, such as lifting and carrying items up to 20 lbs.

Education and Experience:

• Bachelor’s degree
• Certification in nutrition, dietetics, or related fields (e.g., Registered Dietitian Nutritionist) (Preferred)
• Minimum of 2-3 years of supervisory or managerial experience in nutrition, social services, or a related field, including program management, particularly in meal delivery or community service programs.
• Certification in Food Safety and Sanitation (e.g., ServSafe).

Other Requirements:

• Valid Florida driver's license
• DOEA Employment Eligibility (Level II Background Screening).

About the Organization

Senior Resource Association (SRA) is a 501 (c)(3) non-profit organization that provides services to support and advocate for independence and dignity of older adults throughout Indian River County. Our organization was established in 1974 to provide services and programs that promote an active, healthy, and independent lifestyle for older adults. We provide and manage the Meals on Wheels of Indian River County programs, Adult DayAway programs, In-Home Services, and Transportation for seniors and their families. With two locations in Vero Beach and Sebastian, SRA operates the only state-licensed Adult DayAway programs in the County. Our goal is to keep seniors healthy and in their own homes for as long as safely possible. Due to memory loss, brain injury, food-insecurity, and/or lack of socialization, all families have a special need for their loved one that leads them to Senior Resource Association. SRA is recognized as the lead agency in Indian River County for homebound and community-based services for seniors and adults aged 18 and older.

In addition, SRA is the county-designated public transportation provider. Our fixed-route buses provide service along 15 routes throughout Indian River County, and part of St. Lucie County. Our demand-response service picks up the elderly and disabled at their specified origination point and takes them where they need to go in the community.

Senior Resource Association is an Equal Opportunity Employer and is committed to providing a workplace that is non-discriminatory and affords equal treatment to all and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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