Job Description

Job Summary:

The Medical Office Receptionist at the Prostatic Artery Embolization Center (PAE) Center provides front-office and administrative support in a specialized interventional radiology clinic. This role is responsible for patient scheduling, registration, insurance verification, and coordination of pre-procedure documentation. The receptionist ensures a welcoming, organized, and efficient environment for patients, families, and staff, while maintaining confidentiality and professionalism at all times.

Duties and Essential Job Functions:

Patient Access & Scheduling

• Schedule patients for consultations, procedures, and follow-up visits
• Relay preparation instructions for procedures, labs, and imaging
• Assist patients and families with pre-registration forms and instructions
• Register patients and verify demographic and insurance information
• Obtain pre-certifications and referrals as required by insurance providers
• Inform patients of estimated costs of care and collect/post fees per protocol
• Balance daily financial registers and submit documentation to the fiscal department

Front Desk Operations

• Answer incoming calls, respond to inquiries, and relay messages professionally
• Greet patients and visitors, ensuring a courteous and efficient check-in experience
• Maintain a clean, organized, and professional reception area
• Support scanning, filing, and document management tasks
• Maintain punctual and reliable attendance; report to work on time and prepared

Clinical Coordination Support

• Confirm procedural and sedation consent forms are on file
• Coordinate with clinical staff to ensure patient charts are complete and accurate
• Assist with travel coordination and scheduling for patients or staff, if needed
• May assist with coordinating lunch deliveries or other logistical needs during clinic operations

Compliance and Confidentiality

• Respect and maintain patient privacy and dignity at all times
• Ensure compliance with HIPAA, OSHA, and infection control standards
• Uphold facility policies and contribute to a safe and secure environment

Other Functions and Responsibilities

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice, based on operational needs.

Competencies:

• Patient & Customer Focus
• Ethical Conduct
• Flexibility and Initiative
• Stress Management and Composure
• Attention to Detail and Accuracy
• Creative Problem-Solving
• Empathy and Professionalism
• Strong Communication Skills
• Positive Attitude

Qualifications:

Required

• High school diploma or GED
• Previous experience in a medical office or healthcare setting
• Experience with Electronic Medical Records (EMR)
• Familiarity with insurance processing, including eligibility verification and referrals

Preferred

• Bilingual (Spanish)
• Experience in a specialty clinic or outpatient surgical setting

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