Job Description

Medical Receptionist

Pride Health is hiring a Medical Receptionist for one of its clients in Ohio.

This is a 3-month contract with the possibility of an extension with competitive pay and benefits.

Location – West Chester, OH (45069)

Length of assignment – 3 months (Possibility of an extension)

Pay range - $20- $22 per hour

Shift – M-TH 8-5 Fri. 8-4

Job Summary

Manages daily patient and physician scheduling using the Practice Management system for ordering labs, diagnostic test orders, and scheduling doctor’s visits, follow-up appointments, and hospital procedures and surgeries as needed. Schedules appointments to optimize patient satisfaction, provider time, and treatment room utilization. Confirms appointments and scans orders into the Electronic Medical Record (EMR). Assignments may be confidential and require judgment and discretion at all times.

Job Responsibilities

• Answers telephone and directs calls to appropriate staff, makes daily patient, physician, and other phone calls. Receives and routes messages, correspondence, and administrative documents to the appropriate staff.
• Performs phone system/answering service functions.
• Manages the physician’s outlook calendar as needed.
• Greets visitors and patients.
• Preforms patient check-in and check-out including full registration when necessary including determining all insurance coverage’s as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients.
• Responds to patient, prospective patient, drug reps, and visitor inquiries in a courteous manner.
• Collects co-pays and outstanding balances.
• Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State, and Federal guidelines. Must stay abreast of current insurance rules and policies.
• Maintains cash drawer, logs co-pays and other payments, and reconciles balances. May prepare and reconcile deposit slips.
• Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes, correspondence as needed, including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed.
• Orders office supplies and maintains the front office and reception area cleanliness.
• All other clerical duties as assigned.

Requirements

• High School Diploma or equivalent.
• One to three years’ experience in Customer Service in the Healthcare domain.
• Epic experience required
• Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel).
• Must be able to multitask and maintain confidentiality.
• Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills.
• Excellent computer skills to utilize Electronic Medical Records systems to find and print records and to scan new records into the system, and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, and to scan insurance cards or other identification.
• Knowledge of health insurance coverage, requirements.

Benefits

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

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