Job Description

Role : MS Dynamics 365 Business Analyst

Experience : 8 + years

Skills : Microsoft Dynamics 365 experience, Excellent organizational and communication skills.

Location : Newton, MA.

We at Coforge are looking for a Business Analys, ideally with Microsoft Dynamics 365 experience. The ideal candidate is a team player who will be responsible for Developing business requirements to be used as the basis for software and processes utilized by Client internal users as well external customers. The Business Analyst will gather and document these requirements and serve as a communication bridge between business stakeholders and technical teams.

Responsibilities:

• Develop and maintain an understanding of the processes, goals, requirements and issues related to the client operational lines of business and supporting systems including how each is used and how the systems integrate to meet business needs.
• Identify opportunities to accomplish project goals in the most efficient and cost-effective manner.
• Collaborate with business stakeholders to fully understand, define and document business requirements for software and/or process changes through a variety of means focusing on medium to high complexity projects, processes and functional areas of the applications.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Follow defined processes for support requests including documentation, categorization, status management, approvals and resolution steps.
• Ensure that response and resolution times meet SLAs and user needs and that response and resolution is consistently conducted with a high level of customer service.
• Facilitate cross-functional project team meetings effectively and efficiently
• Work with Project/Program Manager to ensure all Project Communications, document reviews and signoffs are properly executed
• Effectively manage vendor relationships and ensure comprehensive communication between internal and vendor resources.

Experience:

• 8 + years of related work experience required
• Experience with Microsoft Dynamics 365 experience
• Strong computer skills in Word, Excel, PowerPoint, Visio and Outlook required
• Experience or familiarity with childcare is a plus
• Strong communication skills are essential. Individual must be comfortable working with a variety of user groups at all levels within the organization
• Strong analytical skills and critical thinking to analyze problems, document needs and communicate these needs to a variety of audiences
• Ability to work in a virtual collaborative environment

• Education Qualification: Bachelor’s degree in computer science, Business, or a related field.

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