Job Description

We all face challenges and transitions in our lives, and when we do, we must be able to count on the strength of community for support. For the people of Los Angeles, Jewish Family Service LA (JFSLA) is that trusted source of support. We are a comprehensive network of services that welcomes individuals and families of all ages and identities to our full spectrum of care. Our highly trained staff and volunteers work closely with individuals and their loved ones to problem-solve and guide them on their paths to safety, security, wellness, and fulfillment. 

JFSLA staff share in our mission and work towards our goals with the highest level of responsibility, professionalism, and integrity. JFS demonstrates our commitment to our staff by offering a comprehensive benefits package and a nurturing environment.

JFSLA is committed to cultivating and preserving a culture of inclusion and connectedness. In recruiting for our team, we seek the unique contributions that individuals can bring from all backgrounds. We strive for a diverse team in order to better serve our clients and ensure our excellence as an organization in identifying, designing and delivering solutions.

Be part of our commitment and join our family. For more information on our philosophy and services, please tour our website  

Under the supervision of the IT Manager, facilitate the daily computer operations of all programs and departments of Jewish Family Service, particularly regarding network administration, maintenance and IT security.

QUALIFICATIONS :

• Bachelor’s degree in computer science, information technology, or related field required.
• 3 to 5 years of relevant work experience.
• Experience in setting up, managing, and troubleshooting Microsoft 365 applications.
• Experience in developing and implementing backup strategies to ensure data integrity.
• Well-versed in security policies and procedures related to data protection. 
• Deep understanding of IT infrastructure, operating systems, and networks, including common protocols such as SSL, DNS, SMTP, IPsec, and Thin Client Deployment as well as meeting HIPPA compliance.
• Experience in setting up privacy controls to ensure the security of data. 
• A strong understanding of firewall technologies and proxy servers.
• Intermediate to expert intrusion detection system/intrusion prevention system knowledge.
• In-depth knowledge of LAN/WAN technologies and protocols, especially enterprise Wi-Fi Management.
• Proficient in configuring, installing, and troubleshooting PCs and laptops.
• Excellent communication and customer service skills.
• Ability to work independently, research and find solutions to technical issues.
• Able to exercise discretion and independent judgement
• Must have valid driver’s license, car and insurance
• Culturally sensitive and able to work with a multicultural client/customer population
• Ability to work in a non-judgmental manner and foster positive growth/outcomes
• Must be able to lift 25 pounds with or without assistance
• Must be able to bend, reach, stoop, push, and pull, twist and grip items with or without assistance
• May be required to lift or move equipment up to 50lbs
• Must pass a criminal background check (Live Scan Fingerprinting) prior to beginning employment 

RESPONSIBILITIES/ESSENTIAL FUNCTIONS :

• Provide technical assistance and support for incoming queries and issues related to computer systems, including Windows Server, cloud server knowledge, and other business tools such as VoIP.
• Install, configure, test, maintain, monitor, and troubleshoot hardware and software.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install and configure server/PC hardware and software.
• Monitor system performance and provide timely responses to system outages.
• Perform regular system maintenance tasks.
• Maintain user accounts and access rights.
• Manage user PCs and ensure they are up to date with the latest security patches, including managing active directory.
• Recommend system improvements to enhance performance and reliability.
• Provide user training and support.
• Document technical issues and resolutions.
• Perform other duties as assigned.

Jewish Family Service is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

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