EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Building services Description Assistant Property Manager Job Description - Assists the General Manager and Resident Manager in the on-site Management Office to ensure efficient day-to-day operation and management of a 360-unit luxury cooperative residential building. Duties Communicates with shareholders on building notices and policies Delivers exceptional customer service by providing answers to shareholder questions or complaints, either in- person, by phone, and email Corresponds with shareholders to enforce the House Rules and Proprietary Lease Communicates with Douglas Elliman corporate office staff regarding accounts payables, accounts receivables, financial analyst, and closing department on shareholder requests or issues Supports the General Manager, Resident Manager, and Controller with general administrative tasks Assists with day-to-day operations and oversight of 32BJ staff, repairs, and building maintenance Has a general understanding of how the building systems and maintenance equipment operates Responds to maintenance calls and coordinates with engineers and porters to ensure tasks are scheduled and completed. Respond to resident and vendor phone calls, emails and messages in a timely manner Follow-up with residents, maintenance staff, and vendors on work orders and resolutions Maintains inventory spreadsheet for all parts pertaining to repairs done for shareholders, tracks work orders, charges apartments for parts & labor. Coordinate access to apartments and schedule with shareholders of the following, but not limited to: (i.e.: Fire Alarm testing and inspections, vendor repairs, move-ins, move-outs, exterminating, water leaks including all other emergencies, and/or maintenance/management department matters) Maintains accurate payroll documentation on a weekly basis for a staff of 38 employees. Tracks sick time, personal days, vacation etc. Draft and distribute memos, notices and other correspondence to shareholders and vendors Work with the Resident Manager to coordinate and communicate construction-related shutdowns; schedule and coordinate with outside vendors when necessary to allow for smooth process. REQUIREMENTS: Detail-oriented and organized with superb follow-up skills Customer Service experience Answer incoming phone calls in a pleasant and courteous manner Ability to multi-task and prioritize tasks Excellent oral and written communication skills Follows instructions and performs duties with minimal supervision Not flustered by urgent requests and able to act quickly in case of an emergency by contacting shareholders as needed to provide access to maintenance staff Works effectively with management and local 32BJ Union staff with a positive and professional attitude at all times Effective positive communication via phone, radio, email, in person and able to work under pressure Other Skills: Experience with Building Link, AvidXchange, Site-Compli, Yardi Systems, MS Excel, MS Word, MS PowerPoint, MS Outlook, MS Teams, Adobe Acrobat, Zoom
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