Job Description

WANTED! Operations Specialist for Luxury Travel Concierge

Title: Operations Specialist

Position Scope: Full-Time

• Flexibility for daily start and end times

Location: Remote

• This is a remote (work from home) position

Pay: Hourly $20-40; dependent on individual candidate experience

About the Company:  

Perq Soleil is a travel concierge company, specializing in expedited airport or rail Meet & Assist services. We ensure all logistical elements of transit are handled seamlessly with multiple service offerings focusing on departures, connections, and arrivals. We coordinate with a network of partner offices globally.

Check out our website:

About the Role:

As an Operations Specialist at Perq Soleil, you will monitor and respond to incoming client requests on behalf of the company via email and phone, maintain tracking procedures and manage specific pipelines to ensure a successful service experience for clients and vendors. You will also partake in discussions/meetings with the larger team regarding longer-term business opportunities.

Key Responsibilities

• Monitor and respond to incoming client requests daily within the Perq Soleil main inbox and office phone line
• Represent the brand of Perq Soleil to current and potential clients, vendors, and partners
• Continually track and document the incremental progress of client requests
• Monitor and organize staff schedules for any on-the-ground airport partnerships
• Assist in other duties as assigned

Required Skills and Logistics

• Access to a reliable internet connection, working telephone, computer, and power supply
• Ability to work flexible hours (including weekends and holidays) as needed/discussed
• Ability to travel for in-person meetings when applicable
• Ability to work remotely from the ET time zone (+/- 2 hours difference)
• Experience with Google Workspace and other cloud-based email systems
• Willingness to explore and try new technologies 
• Highly proficient use of the English language in both verbal and written communication
• Ability to self-start with limited supervision and without explicit directions
• Ability to communicate concerns and questions as needed
• Ability to evaluate, prioritize, and execute tasks
• Ability to be diplomatic (how do you deal with difficult people?)
• Ability to retain and recall information and processes across many lanes of business operations

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