The Patient Engagement Coordinator plays a key role in supporting the launch and ongoing management of a new patient advocate program. This includes recruiting, onboarding, and training patient advocates, as well as managing program assets and ensuring all materials are fully developed and approved. The role requires close collaboration with cross-functional stakeholders, including Marketing and Sales, and involves direct engagement with the advocate speaker board. Additionally, the coordinator will support key Patient Engagement initiatives such as the Junior National Championship and Advocate Training Summit. This role requires adherence to compliance training and guidelines.
Main Responsibilities and Accountabilities:
• Under direct supervision from Sr. Manager, manage the daily activities related to a patient educational program, acting as the main point of contact for questions or requests from team members, speakers, and field employees.
• Support the management of a speaker board composed of patients and caregivers living with rare diseases, ensuring meaningful engagement, logistical coordination, and alignment with strategic Patient Engagement objectives.
• Support the creation of key patient/caregiver content including video shoots and media campaigns.
• Support the onboarding and training of new speakers, maintaining up-to-date and approved training materials.
• Collaborate with internal stakeholders to identify and optimize recruitment channels for new patient speakers for key commercial initiatives.
• Coordinate and conduct interviews with potential candidates and provide comprehensive summaries to relevant stakeholders.
• Develop and implement program materials and resources to support advocate activities, ensuring timely development, review, and approval.
• Assist the Senior Manager in delivering sales training.
• Oversee and initiate the contracting process for new patient speakers, ensuring all executed contracts are properly stored and accessible.
• Coordinate weekly touchpoints with the marketing team to ensure alignment and progress on ongoing projects.
• Maintain compliance with company training requirements, SOPs, and Pharmacovigilance guidelines.
• Contribute to the continuous improvement and development of patient programs.
Minimum Required Qualifications:
• Bachelor degree or equivalent experience
• 2-4 years managing or supporting patient programs, advocacy initiatives or similar engagement efforts
• Ability to manage multiple projects simultaneously, meet deadlines and coordinate across teams
• Working with cross-functional teams (examples marketing, sales, legal and compliance )
• Strong interpersonal skills to build relationships with advocates and internal stakeholders
• Familiarity with patient advocacy, rare disease communities or healthcare/pharmaceutical industry
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office Products (Word, PowerPoint, Excel, Teams, Outlook)
Preferred / Nice to Have Qualifications:
• Understanding of patient-centric approaches and sensitivity to patient needs and experiences
• Experience working within regulated environment, ideally in pharma or biotech
• Experience supporting or coordinating patient events (highly preferred)
• Knowledge of relevant legal, compliance and regulatory requirements to engaging with patients
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