Job Title: PC LAN Technician
Location: (Safford, AZ / Globe, AZ region) 100% onsite with daily travel to client's locations (15- 20k miles per year in a client-provided vehicle)
Duration: Contract open-ended, 1-2 years+
Pay Rate: $25/hr to $33/hr W2 (All Inclusive/no benefits)
MUST HAVE:
Min 2 years recent Desktop Support / Field Technician / PC LAN Tech experience
Will be asked to give examples of real work experience supporting DNS, DHCP and Linear Troubleshooting skills (not book knowledge)
Clean driving record, current AZ Driver License, will drive to multiple sites
Job Description:
The PC LAN Technician role is the face of ITG (Information Technology Group). These technicians support internal customers daily, resolving issues and working as a liaison to other divisions.
Duties Include:
• Server Support, Desktop support, support customers on the client's network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks.
• Ensures compliance with standards for systems software and documentation.
• Teach customers how to use PC related software and hardware.
• Implements software patches, security fixes, and tests and validates modified system configurations.
• Install and configure PC hardware, software and peripherals.
• Assist with major deployments of hardware and software.
• Monitors system reliability and availability.
• Attend section staff meetings.
• Complete mandatory training classes and other classes as assigned.
• Travel between sites to accomplish tasks.
• Perform preventive maintenance on hardware and software packages to include client and server platforms.
• Teach new staff members how to troubleshoot problems, setup and install network related hardware, software and other peripherals.
Qualifications and Education Requirements:
• Minimum 2 years of current experience in a Desktop Support / PC Technician type role
• Strong customer service skills, excellent interpersonal, written communication skills with ability to adjust message to audiences that are non-technical
• Demonstratable knowledge (not book knowledge) of DNS, DHCP, Linear Troubleshooting
• Experience with Active Directory
• Experience with Windows 10, Windows 7
• Experience with Server 2008 and Server 2012 engineering
• Experience with Backup solutions, MS System Center Operations Manager 2012 R2
• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures
• Knowledge of Microsoft products including operating systems and Office
• Knowledge of Google email and standard Suite of products
• Computer hardware configuration and repair knowledge
• Knowledge of Ethernet network topology to assist with troubleshooting network issues
• Knowledge of IT infrastructure industry standards and best practices
• Advanced troubleshooting skills
• Knowledge of Apple devices including iOS and MacOS is a plus
• Certifications/Associate/Bachelor degree in a related field is preferred
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