Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Summary The Front Desk Associate is responsible for all departmental functions aligned with the mission, vision, and goals of PM Pediatrics. The Medical Receptionist role is an opportunity for a medical receptionist to apply their skills in a pediatric urgent care setting and assist with primary patient care based on individual patient needs within their scope of practice under the physician's direct supervision. This position maintains effective working relationships with all customers, including patients/families, physicians, employees, volunteers, and vendors.
Description Job Responsibilities: - Provide clinical support for providers, patients, and office operations
- Greet patients warmly as they arrive
- Accurately obtain and electronically document patient demographic, insurance, and payment information
- Answer phones and route calls to the appropriate party
- Assist parent and children in the reception area
- Verify eligibility and insurance information
- Collect credit card and co-payment information
- Fax, file, scan necessary paperwork
- Maintain order and cleanliness of the waiting room
- Keep exam rooms and front reception stocked with adequate supplies
- Helps patients in distress by promptly notifying medical staff of emergencies
- Maintains operations by following policies and procedures; reporting needed changes to management team
- Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures
- Maintains patient confidence and protects operations by keeping patient care information confidential in compliance with HIPAA regulations
- Enhances health care practice reputation by accepting ownership for accomplishing new and challenging requests; exploring opportunities to add value to job accomplishments
- Assisting patients with complaints and taking an active role in service recovery when needed
- Perform other administrative, and clinical support duties as needed
Qualifications - Prior experience as a receptionist in a healthcare environment
- A processional and friendly demeanor
- Strong communication and organizational skills
- Ability to multi-task in a fast-paced environment
- Excellent customer service skills
- Knowledge of Microsoft Office Suites
- Knowledge of electronic health records (eCW preferred)
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.
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