Job Description

Position: General Manager

Location: Southfield, MI

Position: General Manager

Type: Full-Time

About Us: At ubreakifix by asurion, we are dedicated to providing top-tier cell phone repair services and exceptional customer experiences. Our success is driven by a commitment to high standards, operational excellence, and a customer-first approach. We are looking for a dynamic and experienced General Manager to lead a single location, ensuring that our standards are met and exceeded every day.

Job Description: We are seeking a results-driven General Manager to oversee all operations at our Southfield facility. The ideal candidate will possess a high level of execution, reliability, and a passion for excellence. You will be responsible for managing daily operations, leading a dedicated team, and driving performance to achieve our business goals.

Core Responsibilities:

• Operational Oversight: Manage all aspects of the location’s daily operations, ensuring efficiency and adherence to company standards.
• Team Leadership: Lead, mentor, and develop a high-performing team, fostering a positive and collaborative work environment.
• Customer Experience: Uphold our commitment to outstanding customer service by ensuring every customer interaction is positive and professional.
• Sales Management: Drive sales performance by setting targets, implementing strategies, and promoting products and services to meet business goals.
• Quality Assurance: Monitor and maintain high standards of repair quality, customer service, and operational processes.
• Reporting and Analysis: Track performance metrics, prepare reports, and analyze data to make informed decisions and improve operational effectiveness.

Qualifications:

• Proven experience in a managerial role, preferably in a retail or service-oriented environment.
• Strong leadership skills with a demonstrated ability to manage and inspire a team.
• Excellent customer service skills and a dedication to providing an exceptional customer experience.
• High level of execution, reliability, and a commitment to excellence in all aspects of the role.
• Strong organizational and problem-solving skills with an interest in consumer electronics and technology.
• Effective communication and interpersonal skills, with the ability to motivate and engage employees.

Compensation:

• Base Salary: Competitive base salary based on experience and qualifications.
• Bonus and Incentives: Attractive bonus structure and performance-based incentives.

Why Join Us?

• Leadership Role: Take charge of a key location and make a significant impact on our success and customer satisfaction.
• Career Development: Access opportunities for professional growth and advancement within a growing company.
• Supportive Culture: Join a team that values passion, reliability, and a collaborative work environment.
• Competitive Package: Benefit from a competitive salary and a rewarding compensation package with bonuses and incentives.

If you are an experienced leader with a passion for operational excellence and a commitment to delivering outstanding customer service, we invite you to apply for this exciting opportunity.

How to Apply:

Please send your resume and a cover letter explaining your experience and why you are a perfect fit for this role to b.willoughbhy@ubreakifix.com

ubreakifix by asurion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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