Job Description

We are seeking a dedicated and skilled Facilities Associate to join our team. This role is essential in ensuring the smooth operation and maintenance of our facilities. The ideal candidate will possess a strong background in facilities maintenance and customer service with the ability to work independently and as part of a team.

Job Title: Facility Maintenance

Pay - Rate: $24.50/hr

Shift: 9:00am - 6:00pm; Monday - Friday

Responsibilities:

• Maintain the highest standards of cleanliness and appearance throughout the facility, including all common areas, ensuring a welcoming environment for all occupants.
• Conduct detailed inspections to proactively identify maintenance needs, promptly addressing any deficiencies or areas of concern.
• Collaborate with cross-functional teams to execute facility enhancement projects, ensuring that the environment remains pristine and conducive to customer satisfaction.
• Perform a range of general office maintenance and light repairs, including plumbing, electrical, carpentry, and painting tasks, ensuring facilities are fully operational and well-maintained.
• Undertake carpentry duties, such as repairing doors, windows, and furniture, ensuring they are functional and aesthetically pleasing.
• Patch and paint walls, ceilings, and other surfaces to maintain a fresh, polished appearance throughout the facility.
• Install appliances, fixtures, and equipment as necessary, ensuring seamless functionality and adherence to facility standards.
• Assemble and install furniture and other essential items, contributing to an efficient, well-equipped environment.

Customer Service

• Foster a customer-first mentality within the porter team, underscoring the importance of exceptional service and attention to detail.
• Ensure that all customer and guest interactions are professional, courteous, and responsive to their needs, creating an environment of hospitality and trust.
• Serve as a point of escalation for customer inquiries and complaints, resolving concerns with empathy, professionalism, and effective problem-solving.

Inventory Management

• Oversee and maintain inventory levels of cleaning supplies, equipment, and other essential materials, ensuring operational efficiency and readiness.
• Exercise sound inventory control practices, making timely orders for replenishment while adhering to budgetary guidelines.
• Continuously evaluate inventory processes, identifying opportunities for optimization and ensuring the efficient use of resources.

Safety Compliance

• Enforce strict adherence to safety protocols, ensuring the health and safety of employees, customers, and visitors at all times.
• Perform routine safety inspections to identify potential hazards and take immediate corrective actions as needed.
• Collaborate with relevant departments to implement ongoing safety improvements and foster a culture of safety awareness.

Reporting

• Prepare thorough and insightful reports on facility maintenance, porter team performance, and customer feedback, providing management with a comprehensive view of operations.
• Present data in a clear, concise, and professional manner, offering actionable recommendations for improving facility management and service delivery.
• Utilize data-driven insights to make informed decisions, optimizing operational efficiencies and elevating service quality.

Training & Development

• Engage in continuous training, including utilizing platforms such as Cornerstone, to stay up to date with best practices and enhance job proficiency.
• Identify skill gaps within the porter team and design tailored training programs to elevate their capabilities and performance.
• Lead regular training sessions focused on cleaning techniques, equipment operation, customer service excellence, and professional conduct.
• Cultivate a culture of continuous learning, empowering team members to grow and consistently deliver exceptional service.

Professionalism

• Represent the facility with the utmost professionalism at all times, maintaining a polished demeanor and effective communication skills.
• Be a role model for the team in terms of presentation, conduct, and performance, ensuring that high-end client expectations are consistently met.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

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