Job Description

Company Description

District Works is a pioneering leader in the Urban Place Management Industry, dedicated to creating vibrant, thriving, and inclusive communities. With over 15 years of industry experience, we specialize in providing comprehensive maintenance, hospitality, environmental stewardship, and placemaking programs. Our unique approach integrates thoughtful compensation, benefits, and incentive packages to attract and retain skilled employees, ensuring exceptional results for the communities we serve.

Job Title:

Program Coordinator

Program Director

Exempt

Last Updated: 7/17/24

Position Summary

The Program Coordinator supports the Program Director to oversee, plan, and implement all aspects of a Community Benefit District or Business Improvement District’s urban place manager service program(s). The Program Coordinator leads place managers in the execution, preparation, and implementation of the program activities. This position is expected to maintain a working knowledge of significant developments and trends in the Urban Place Management Industry to provide feedback and strategic opportunities that will help in furthering opportunities for the organization. This position will meet regularly with leadership to maintain the place manager’s deployment effectiveness. The Program Coordinator reports to and takes direction from the Program Director, but may at times take direction from the President, Chief Executive Officer, Executive Vice President of Business Operations, or General Manager. 

The primary responsibilities of the Program Coordinator will be as follows:

• Supervise daily activities of assigned staff with a focused priority on providing consistent direction and continual awareness of the areas in need of special attention. 
• Schedule and coordinate all positions through the District Works time and labor system.
• Provide on site supervision, performance reviews, and recommended corrective action as necessary during all regular program hours, including nights and weekends, in order to ensure that all positions are regularly observed by the Program Coordinator.
• Manage and complete special projects as outlined by the Program Director, General Manager, and client.
• Provide valuable feedback to leadership regarding the effectiveness and efficiency of your assigned programs.
• Support the Program Director to communicate with the appropriate city agencies that share responsibilities for maintenance of public rights of way. 

Program Operations

• Implement a custom deployment plan to maximize visibility and effectiveness of resources (personnel and equipment). 
  • Evaluate daily needs and make adjustments to daily deployment to meet the needs of the program; anticipating issues as well as developing future adjustments to the program.
  • Oversee and maintain schedules for staff, routes, equipment stocking, and stats for ongoing reporting and billing purposes. 
• Work with management staff and contractor staff to complete specific projects, provide detailed reports, provide feedback, and report any issues encountered.
• Give critical feedback on the program’s most pressing issues related to hiring, client communications, and strategic opportunities to enhance the program overall.
• Provide quality control for the program by conducting audits of work performed on site. 

Employee Management

• Provide strong leadership and training for the staff and the entire program with the goal to uplift the staff to maximize their potential and maintain a cohesive team. Ensure team’s safety by providing safety talks, safety training, and promoting employee safety.
• Monitor and review timecards to support payroll weekly. 
• Work directly with the Program Director to provide detailed recommendations for counseling and/or disciplinary actions to employees when needed; support and enforce company policies by modeling positive behaviors. 
• Maintain compliance with all City, State, and Federal Laws and Guidelines. Provide feedback to management as necessary.

General Responsibilities

• Provide backup support to other team members when on vacation, sick, or out of the office.
• Available to assist other District Works Programs in any capacity needed.
• Schedules are not set hours or days and fluctuate according to programmatic needs and management requests. 

Qualifications 

• High School Diploma, GED or equivalent.
• Must possess and provide proof of a valid CA Driver’s license and clean driving record.
• Must have experience and strong proficiency driving large vehicles (loaded pick-up trucks) in an urban environment without incident.
• Ability to work independently and stay on task without direct supervision. 
• Strong proficiency in reading, writing and speaking English.
• Ability to maintain flexible hours to support program operations.
• Positive attitude and the ability to foster and maintain a positive and professional work environment are a must.
• Proficiency and experience with Google Workspace, time & attendance and scheduling software (Rippling & Paylocity).
• Must be able to lift up to 50 lbs.

Benefits and Compensation

• Salary range: $66,560 - $70,720 annual salary commensurate with work, industry experience and program contract.
• Annual bonus eligibility
• Health, dental, and mental wellness insurance coverage for employees and dependents 
• 401(k) plan with employer match 
• Paid vacation and sick time off 

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