Job Description

About the Opportunity:

This is an opportunity for a Sales Operations Manager to serve as the trusted right hand to the Sales Director, driving the operational backbone of the residential sales division through strategic process optimization, seamless cross-departmental collaboration, and data-driven insights. This role is pivotal in empowering the sales team to excel by providing hands-on, day-to-day deal support, especially for newer agents, removing obstacles, enhancing workflow efficiency, and championing the firm’s vision as it navigates an exciting and transformative period of rapid growth and elevated positioning in the luxury real estate market.

About the Company:

Our client is a Manhattan-based real estate brokerage firm specializing in sales, leasing, and investment advisory. With a collaborative and entrepreneurial culture, they pride ourselves on delivering exceptional service, deep market expertise, and innovative strategies that drive results for their clients.

Role and Responsibilities:

• Efficient Deal Support: Provide timely and effective day-to-day support for agents’ transactions, ensuring smooth closings and minimizing errors or delays, especially aiding newer agents to accelerate their ramp-up.
• Optimized Sales Processes: Implement and continuously refine workflows and operational systems that increase the sales team’s productivity and capacity, enabling higher deal volume.
• Data-Driven Insights: Deliver accurate and actionable sales performance analyses and reporting that inform strategy adjustments and operational decisions by the Sales Director.
• Agent Onboarding & Training Support: Streamline and enhance the onboarding (new agents) and training process for agents, ensuring faster integration and growth to contribute to sales targets and drive retention..
• Operational Scalability: Establish scalable operations infrastructure that supports sustained rapid growth without sacrificing quality or compliance.
• Improved Agent Satisfaction: Contribute to a supportive and efficient operational environment that improves overall agent experience and retention.
• Technology Enablement: Lead or support the adoption of new tools and technologies that enhance sales execution and operational transparency.
• Support the Sales Director and team by hitting determined KPIs including: increasing overall revenue by 25%
• increasing % of total residential sales revenue from 52% of total revenue to 70% of total revenue
• increase residential sales listings from 20% to 30% of total sales revenue
• increase average agent GCI from $112,500 to $175,000
• Increase agent count from 80 to 125, at least 15 of whom are producing at least $150,000 within their first year

Qualifications:

• Smart, astute, quick learner
• Recruiting success; makes the right hires, upgrades when necessary
• Organized and good at planning
• Deep knowledge of NYC real estate brokerage, transactions, and key players
• Analytical; excellent at agent/employee development
• Integrity, honesty, calm under pressure
• Project execution management
• Detail oriented, results driven, strong work ethic
• Excellent communication skills
• Proactive problem solver; holds people accountable
• Strong communicator; follows through on committments
• Enthusiastic, able to motivate others, treats others with respect
• Adaptable, resilient, persistent, open to criticism and others' ideas
• Supportive mentor, proactive, takes initiative
• Prop-Tech friendly, tech skills a must
• Compliant with REBNY and government guidelines

Comp, hours:

M-F 9-6, in office

$125,000 BASE Salary Plus Guaranteed Bonus & Incentives (150K - 230K OTE)

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