Job Description

Job Title: Receptionist

Location: Onsite – Simi Valley, CA

Payrate : $19/hr on W2

Position Summary:

We are seeking a courteous, organized, and detail-oriented Receptionist to join our healthcare team. As the first point of contact for patients and visitors, the receptionist plays a vital role in delivering excellent customer service and ensuring smooth front desk operations. This role involves managing patient registration, appointment scheduling, insurance verification, and handling communications with staff and physicians.

Key Responsibilities:

• Answer and direct incoming telephone calls in a professional and timely manner.
• Greet and assist patients and visitors in person and on the phone.
• Register patients and retrieve medical records for hospital or office follow-up appointments.
• Schedule all patient appointments, including hospital and diagnostic procedures.
• Check-in and check-out all patients efficiently and accurately.
• Collect co-payments and process all payments through the Passport system.
• Verify insurance eligibility and update insurance details at each visit.
• Manage incoming and outgoing mail and faxes.
• Complete physician orders and link authorizations to related visits, tests, or procedures.
• Obtain prior authorizations as needed.
• Update and verify patient demographics during each visit.

Minimum Qualifications and Experience:

• Required: At least 1 year of customer service experience.
• Preferred: Experience in a healthcare or medical office environment.

Education Requirements:

• High School Diploma or GED required.

Work Environment:

• This is a fully onsite position based in Simi Valley, CA .

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