KASH TECH LLC is a leading provider of innovative technology solutions dedicated to enhancing customer experiences across various industries. We pride ourselves on our commitment to quality and customer satisfaction. Our dynamic team works collaboratively to deliver cutting-edge products and services that meet the evolving needs of our clients. We believe in fostering a supportive and inclusive work environment that encourages growth and development.
Job Overview:
We are seeking a motivated and detail-oriented Remote Email/Chat Support Clerk Assistant to join our team. This entry-level position is ideal for individuals looking to start their career in customer support. The successful candidate will assist customers through email and chat channels, ensuring they receive timely and effective assistance with their inquiries.
Responsibilities:
- Respond promptly to customer inquiries via email and chat, providing accurate information and assistance.
- Assist customers with product-related questions, troubleshooting, and general support.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Document customer interactions and feedback in our CRM system for tracking and quality assurance.
- Collaborate with team members and other departments to resolve customer issues effectively.
- Participate in training sessions to enhance product knowledge and improve support skills.
- Identify recurring issues and suggest improvements to enhance the customer experience.
- Maintain up-to-date knowledge of company products, services, and promotions.
Requirements:
- High school diploma or equivalent; additional education in customer service or related fields is a plus.
- Strong written communication skills with an emphasis on clarity and professionalism.
- Comfortable using chat platforms and email communication tools.
- Basic computer skills, including proficiency in Microsoft Office Suite and CRM software.
- Ability to multitask and handle a high volume of inquiries in a fast-paced environment.
- Excellent problem-solving skills and a proactive approach to customer service.
- Previous experience in customer support is a plus but not required.
Benefits:
- Competitive salary with opportunities for performance-based bonuses.
- Flexible remote work schedule to promote work-life balance.
- Comprehensive training and ongoing professional development.
- Access to employee wellness programs and resources.
- Opportunity to work in a supportive and collaborative team environment.
- Paid time off and holiday pay.
- Possibility for career advancement within the company.
How to Apply:
If you are passionate about helping others and eager to start your career in customer support, we encourage you to apply. Please submit your resume and a brief cover letter outlining your interest in the position to [email address].
KASH TECH LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to hearing from you!
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