REMOTE Live Chat Agent (Full-Time/Part-Time) Job at River City Science, Detroit, MI

MWpFOFRZUmt1cUE0UkJWaHBVTkw4R3I5VlE9PQ==
  • River City Science
  • Detroit, MI

Job Description

We are seeking a motivated and customer-focused Live Chat Agent to join our remote team. As a Live Chat Agent, you will be the first point of contact for our customers, providing assistance, answering questions, and resolving issues through live chat. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for delivering outstanding customer service.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via live chat.
  • Provide accurate information and solutions to customers' questions and concerns.
  • Troubleshoot and resolve customer issues efficiently and effectively.
  • Maintain a high level of customer satisfaction by ensuring a positive chat experience.
  • Keep detailed records of customer interactions and transactions.
  • Collaborate with team members and other departments to resolve complex issues.
  • Stay up-to-date with product knowledge and company policies.
  • Assist with other customer service tasks as needed.

Qualifications:

  • High school diploma or equivalent; a college degree is a plus.
  • Proven experience in a customer service role, preferably in a live chat environment.
  • Excellent written communication skills with a focus on clarity and grammar.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively in a remote work environment.
  • Proficiency with computers and ability to learn new software quickly.
  • Strong typing skills with accuracy and speed.
  • Reliable internet connection and a quiet workspace.

Job Tags

Full time, Part time, Remote job,

Similar Jobs

Golden Helix, Inc.

Area Director of Sales Job at Golden Helix, Inc.

 ...including hospitals, testing labs, research organizations, the pharmaceutical industry, and governmental entities worldwide. We are in...  ...with less experience are also encouraged to apply; we offer entry-level inside sales positions focusing on prospecting for territory... 

Cypress HCM

Social Media Manager Job at Cypress HCM

 ...Social Media Manager Overview: We are seeking a dynamic and experienced Social Media Manager to lead the social media efforts for 3...  ...driving follower growth, engagement, and brand visibility. Youll work cross-functionally to create compelling content, manage... 

Crown Equipment Corporation

Agency Temp/Contractor Job at Crown Equipment Corporation

 ...Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees.... 

Legacy Health

Physician Assistant - Orthopedic Surgery Job at Legacy Health

 ...aspect of your work will reflect the Legacy mission of making life better for others. Legacy Medical is looking for an Orthopedic Surgery Physician Assistant. Under the direction of the Physician Assistants Supervising Physician or Designated Agent, provides... 

Pediatric Therapeutic Services

Occupational Therapist Job at Pediatric Therapeutic Services

 ...Pediatric Therapeutic Services (PTS) is seeking passionate and dedicated Occupational Therapists (OTs) to join our team in providing comprehensive school-based services. Responsibilities: Screen, assess, and evaluate students using appropriate tests and assessment...