Restaurant General Manager Job at SkyBridge Luxury & Associates, Natick, MA

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  • SkyBridge Luxury & Associates
  • Natick, MA

Job Description

SkyBridge Luxury & Associates has partnered with a prestigious sports club to source a highly skilled and dynamic Restaurant General Manager to oversee multiple food and beverage outlets. This exciting role requires a seasoned hospitality professional with a proven track record of managing high-volume operations, leading diverse teams, and delivering exceptional guest experiences in a fast-paced environment.

The ideal candidate will bring expertise in operational management, financial oversight, and team leadership, coupled with a passion for creating memorable dining experiences. If you thrive in a multi-outlet setting and are driven to exceed service and performance goals, this opportunity offers the perfect platform to showcase your leadership and creativity.

Position Summary:

The Restaurant General Manager will oversee daily operations, financial performance, and guest experience across multiple outlets within a dynamic and high-energy sports club environment. This leader will be instrumental in ensuring operational excellence, fostering a motivated team, and driving profitability while maintaining the highest service standards.

Key Responsibilities:

Operational Management:

  • Oversee daily operations across multiple outlets, ensuring consistency in service, quality, and adherence to brand standards.
  • Develop and implement standard operating procedures (SOPs) to streamline workflows and optimize efficiency.
  • Monitor and maintain compliance with health, safety, and sanitation regulations.

Financial Oversight:

  • Manage budgets for each outlet, including labor, food and beverage costs, and operational expenses.
  • Analyze financial performance, prepare reports, and identify opportunities to maximize profitability.
  • Collaborate with the accounting team to ensure accurate reporting and timely vendor payments.

Team Leadership and Development:

  • Recruit, train, and mentor staff to deliver outstanding guest service and uphold company values.
  • Foster a positive and inclusive work environment, promoting team collaboration and professional growth.
  • Conduct regular performance reviews and provide actionable feedback to team members.

Guest Experience:

  • Ensure that all outlets deliver an exceptional guest experience by maintaining high service standards.
  • Respond to guest feedback and implement improvements based on insights.
  • Work with the marketing team to develop and execute promotional events and campaigns.

Menu and Inventory Management:

  • Collaborate with chefs and beverage managers to develop and update menus that align with guest preferences and market trends.
  • Oversee inventory management and procurement, ensuring cost-effective purchasing and minimal waste.

Event Coordination:

  • Partner with the events team to coordinate special events, private parties, and sports-themed gatherings.
  • Ensure smooth execution of events, from staffing to service delivery.

Qualifications:

  • Proven experience as a General Manager or similar role overseeing multiple food and beverage outlets, preferably in a sports or entertainment environment.
  • Strong knowledge of restaurant operations, financial management, and team leadership.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in restaurant management software, POS systems, and Microsoft Office Suite.
  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Certifications in ServeSafe or equivalent food safety and alcohol management programs are a plus.

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