Job Description

Are you ready to be a big part of something big?

At Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.

And one of the best parts? We give you the freedom to work from whatever working location works best for you and your lifestyle - yes, this means you can be 100% remote if you want to be!

What We Offer

• An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.
• The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.
• Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.

What You’ll Do

The Premium Seller Account Specialist is responsible for the seller journey from initial onboarding through long-term relationship development and retention. This position combines account management with operational excellence to ensure optimal client experiences while maximizing revenue across our Premium Seller Network. This role will serve as the primary advocate for our premium sellers, driving their success through personalized support, guidance, and account optimization.

Inventory & Listing Operations Management

• Inventory Tracking: Maintain oversight of seller inventory levels, turnover rates, and maximize sales velocity
• Listing Creation: Collaborate with Pop Consultants to develop listings that increase visibility, engagement, and conversion rates
• Publishing Process Management: Oversee publishing process, ensuring listings meet platform standards, document requirements, and market best practices

Client Communication & Problem Resolution

• Primary Contact: Serve as the dedicated point of contact for all seller inquiries, providing responsive, knowledgeable support
• Problem Resolution: Identify potential challenges before they escalate, implementing resolution strategies that maintain seller satisfaction
• Communication: Develop and execute communication strategies that keep sellers informed of platform updates, market trends, and optimization opportunities

Performance Analytics & Market Optimization

• Metrics Monitoring: Track and analyze key performance indicators including listing performance, lead conversion rates, average sale prices, and time-to-sale metrics
• Market Positioning: Execute pricing adjustments, listing updates, and marketing changes to optimize seller performance

Ongoing Client Success & Communication

• Regular Update Communications: Establish consistent communication to share platform updates, industry best practices, and new feature announcements
• Consultant Coordination: Maintain communication with Pop Consultants throughout sales processes

Key Responsibilities

• Oversee complete account journey from onboarding through ongoing relationship maintenance
• Manage inventory tracking, listing creation, and publishing processes
• Serve as primary point of contact, ensuring responsive communication and problem resolution
• Oversee offer processes, negotiations, and closing procedures to ensure smooth transactions
• Monitor account performance metrics and implement improvement strategies
• Execute pricing adjustments, listing updates, and market positioning changes
• Perform data entry and processing tasks to keep seller information up-to-date
• Manage a portfolio of PSN account & providing personalized support
• Build and maintain detailed data spreadsheets to track seller performance, inventory, and other key metrics
• Communicate regularly with sellers to share updates, best practices, and new feature/program announcements
• Communicating to Pop Consultants throughout the sales process

What We’re Looking For

• Strong communication and interpersonal skills, with the ability to effectively interact with a diverse range of sellers
• Excellent time management and organizational abilities to handle multiple tasks and projects
• simultaneously
• Demonstrated ability to complete projects and deliverables in a timely manner
• High attention to detail and data accuracy
• Familiarity with creating and optimizing product listings and advertisements
• Represent Pop’s GOAT values
• Knowledge of PSN agreement & process
• Strong ability to problem- solve
• Dedication to customer service

So come and join our team - because every role is a big role in our plans to go big.

TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.

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