Job Description

Security Installation & Service Technician

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· Generous PTO

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 20,000 customers worldwide.

We are looking for team members to contribute to and deliver our mission: To deliver and support technology solutions that securely connect people, places, and information. New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

The Security Installation & Service Technician will be responsible for the installation, maintenance, and service of Video Surveillance/Access Control systems, as well as assist in the installation of various low voltage systems such as fire alarm, AV, audio, paging, intercom, and nurse call. The Security Installation & Service Technician is responsible for completing projects in the most efficient and effective manner. All work must meet the highest quality standards set forth by the Company while assuring a professional and safe working environment.

PRIMARY DUTIES:

• Responsible for reading and understanding the Systems Integration installation process.
• Must understand wiring diagrams, schematics, and blueprints.
• Must respond to all customer service-related issues promptly.
• Responsible for accurate service installation tickets, and inventory items.
• Achieve working knowledge of Company software and work within software systems on a day-to-day basis.
• Work in a safe, positive manner showing respect to others and contributing to the team.
• Fully comply with Company and customer safety programs.
• Demonstrates attention to detail, accuracy, thoroughness, and dependability by following instructions and being an active listener.
• Adapts well to changing circumstances or conditions in the field.
• Pursues career development opportunities such as training and certification courses.
• Always maintain a professional attitude and appearance.
• Keeps a clean and organized work environment.
• Adheres to all NEW ERA policies regarding dress code, safety, attendance, etc.

COMPETENCIES:

• Prior Video Surveillance/Access Control experience
• Knowledge of PC and IP integration required
• Valid driver's license
• Reliable transportation
• Familiarity with basic hand tools
• Ability to lift and carry up to 50 pounds
• Ability to stoop, balance, stand, walk, sit and climb and/or work on a ladder and lift.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.

REQUIRED EDUCATION & EXPERIENCE:

• Associate Degree preferred.
• Minimum 2 years experience installing, programming, and troubleshooting Video Surveillance/Access Control systems.

EXPECTED HOURS OF WORK: 7:00 am – 4:00 pm Monday - Friday

PM21

PIce64f9d11d34-30492-35384191

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