Job Description

Job Summary:

The Zone Manager reports to the Quality Assurance Manager. The major responsibilities of the position include, but are not limited to, the following duties:

Duties/Responsibilities:

· Direct oversight of shift operations at assigned stations.

· Compile productivity, performance, and inspections to ensure service level agreements are being met.

· Reporting to ensure metrics are captured and reported for executive level consumption.

· Perform continuous field inspections of deployed personnel. (INSPECT WHAT YOU EXPECT)

· Keep the Quality Assurance Manager apprised of personnel performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner.

· Personnel Performance (coaching, counseling, and disciplinary).

· Audit security officer end-of-shift reports, officer daily activity reports, scalable reports.

Required Skills/Abilities:

· Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)

· An understanding of security operations, in transit or public safety preferred.

· Understand operational KPIs and ability to utilize data to drive operations.

· Strong interpersonal, critical thinking and time management skills.

· A great communicator that gets the value of teamwork.

· Experience in general office setting in a supervisory role preferred.

· Comfortable in an ever changing, fast paced, sometimes stressful environment.

· Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.

· Customer Service orientation required.

· Able to interact in a corporate environment and effectively communicate with all levels of management.

· Must be flexible and possess the ability to meet deadlines in a high-tempo environment.

· Excellent time-management, organization and multi-tasking skills required.

· A dependable team player with business maturity, enthusiasm, and a positive work attitude.

· Ability to work in a matrixed environment.

· A positive and upbeat team member!

Education and Experience:

· Preferred candidate has either an honorable military discharge, a bachelors’ degree or 5 years’ experience in an operations management and project management role.

· WA Guard Card required

Physical Requirements:

· Prolonged periods of standing on cement and trains.

· Must be able to lift to 15 pounds at times.

· Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.

· Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.

· Time flexibility depending on the needs of the company.

Duties, responsibilities, and activities may change at any time with or without notice.

Uniform & Schedule Requirements:

· Zone Manager will wear required uniform to include ballistic vest and duty belt.

· Zone Manager will be on-call 24/7 for emergencies.

· Schedule rotates each four (4) months between (days, evenings and overnights).

Deliverables:

1. Proactive & Continuous engagement with field operations to ensure all personnel are performing their assigned duties.

2. Submit Manager Inspections.

3. Coach – Mentor - Training Security Officers continuously.

4. Physically Inspect each Station in assigned zone.

5. Inventory Audit.

6. Represent IC and ST in a positive manner while performing your duties.

7. Submit Shift Roll Up.

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