Service Adv Job at Heartland Tire Inc, Little Falls, MN

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  • Heartland Tire Inc
  • Little Falls, MN

Job Description


Description:

POSITION TITLE: Service Advisor - POSITION SUMMARY: The Service Advisor -

REPORTS TO: Store Manager

- DEPARTMENT: Service

POSITION SUMMARY: The Service Advisor, assists the store managers in overseeing the performance and operations of the stores in a specific region.


Essential Job Functions:

  • Assists the Store Manager in overseeing the performance and operations of all aspects of the store including both the retail and commercial businesses.
  • Helps lead a team of talented service and sales professionals in a fast paced environment and cultivate a We Can Do That culture.
  • Drives store sales by achieving overall business performance objectives, including sales and productivity goals.
  • Maintain existing customer base by providing the highest level of customer services.
  • Provides helpful, friendly, and respectful customer service to all customers with a We Can Do That attitude.
  • Ensures the team maintains a safe and clean work environment.
  • Ensures the retail store is clean and professional in appearance to customers.
  • Communicates clearly to serve as the liaison between technicians and customers.
  • Manages service center work flow.
  • Monitor and inspect production procedures and equipment to ensure the highest level of
  • quality.
  • Other duties as assigned.
Requirements:

Position Requirements:

  • Previous sales or management experience in automotive service and repair.
  • Comprehensive understanding of the automotive service market.
  • ASE certifications and/or a technical school degree are preferred but not required.
  • Great customer service skills
  • Proven track record in sales
  • Can stand on feet for prolonged periods.

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