Job Description

Job Title : Service Asset Configuration Manager (SACM Manager 2)

Location : Atlanta, Dallas, King of Prussia or Chicago preferred. Hybrid work environment

Job Summary

The Service, Asset and Configuration Manager (SACM) Lead is responsible for the management, maturity, and overall health of the Configuration Management Database (CMDB) and Asset Management Database (AMDB) in ServiceNow for a global Life Sciences partner. A successful candidate will possess a deep knowledge of IT infrastructure and relational databases. Strong knowledge of IT tools, technologies and processes providing leadership on industry standards.

• Ensures compliance with industry regulations and internal client policies in relationship to IT configuration and asset management.
• Pro-actively works on SACM service improvement initiatives and Service Improvement Plans to improve service quality.
• Leads, mentors, and develops offshore and third-party resources fostering a knowledgeable and high-performing team dynamic.
• Manage day to day delivery relationship with global client and partners while providing support to Service Delivery and Lead Operations manager to promote new service propositions.
• Possesses a thorough understanding of SACM/ITAM processes, IT technology standards and ServiceNow in support of delivery and integration.
• Responsible for delivering client SACM services and provide data to hold suppliers accountable for SLA performance related to SACM

Must to Have Skills

• 3+ Years experience leading Teams (onshore/offshore)
• Strong Service Now, CMDB/SACM experience
• Excellent client facing experience

Good to Have Skills

• Customer service focus
• ITIL Certifications
• Strong organizational skills required; including good time management skills
• Excellent communication skills (both written and oral)
• Strong attention to detail

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

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Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

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