Specialty Pharmacy Technician - 249324 Job at Medix™, Chicago, IL

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  • Medix™
  • Chicago, IL

Job Description

Schedule & Work Environment

  • Hours of Operation: 8:00 AM – 6:30 PM Monday–Friday
  • Location: Onsite - River North, Chicago

Key Responsibilities

  • Serve as a primary point of contact for patients, healthcare providers, and insurance companies
  • Help patients navigate the specialty pharmacy process and understand steps required to access medications
  • Respond to patient inquiries with professionalism, empathy, and accuracy
  • Perform insurance verification, prior authorizations, copay assistance, and financial assistance coordination
  • Enter and maintain accurate prescription and patient data in pharmacy management systems
  • Request new prescriptions and obtain clarifications from prescribers under pharmacist supervision
  • Coordinate with partner pharmacies, providers, and internal teams to ensure timely medication access
  • Maintain detailed and compliant documentation of patient interactions and case status
  • Ensure HIPAA compliance and patient confidentiality at all times
  • Provide technical support related to pharmacy systems or patient portals
  • Participate in team meetings and contribute ideas for process improvement
  • Support additional projects and initiatives as assigned

Job Tags

Monday to Friday,

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