Job Description

OUTLET STORE MANAGER

Serena & Lily is seeking an Outlet Store Manager at our outlet location in Hilton Head, SC.

The Outlet Store Manager is responsible for creating a first-rate customer experience through superior sales and service, as well as holding responsibility for store operations and inventory control. The ideal candidate will establish and maintain client services, oversee the operation of the store through sales, hiring, merchandising, and inventory. This is a fulltime role and will include some holidays, weekdays, and weekends.

RESPONSIBILITIES:

• Provide leadership to the sales and stock team in customer interaction, store operations, and inventory control.
• Create a warm, welcoming, inspiring on-brand customer experience. Ensure that each client receives outstanding customer service by providing a warm, friendly environment which includes greeting and acknowledging everyone, maintaining outstanding standards, solid product knowledge and all other components of client service.
• Provide relevant advice related to product knowledge.
• Work together with Outlet Ops team to ensure appropriate merchandise stock levels, merchandise presentations; signing, and assortment in all departments; ensure selling floor is well stocked. Lead and maintain visual standards of the store.
• Understand, uphold and monitor compliance with company policies and procedures.

QUALIFICATIONS:

• Prior retail store leadership
• Excellent communication skills, willingness to engage with clients
• Proven track record working in a team environment
• Proven ability to deliver excellence in customer service
• Solid communication and interpersonal skills
• Willingness to ask questions and seek solutions; a self starter
• Technical proficiency, prior use of Square or Netsuite a plus
• Microsoft Windows proficiency, especially Word and Excel

Essential Physical Requirements:

• Ability to process information and merchandise through computer system and POS system.
• Ability to communicate well with associates and customers.
• Ability to read, count and write to accurately complete all documentation.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to work varied hours/days to oversee store operations

COMPENSATION:

• $60-70k per year is the anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.

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