Job Description

Main Purpose of the Role:

The Resolution Analyst’s main purpose is to gather, analyze, and interpret data to help the resolution management make informed business decisions. It involves working closely with various internal departments to identify trends, develop insights, and provide actionable recommendations. Analytical skills and attention to detail will be crucial in driving the company's strategic initiatives and improving the overall performance of the team.

Main Tasks:

• Gather data from various sources and analyze this data to identify trends, patterns, and insights that can inform business strategies.
• Monitor key performance indicators (KPIs) and other metrics to track the organization's performance by providing regular updates to management and specialists.
• Performing Quality Checks on Resolution Cases.
• Updating weekly and monthly reports.
• Assisting management with ad hoc projects by tracking project progress, managing timelines, and ensuring that project goals are met.
• Assisting in the documentation of these projects and the communication for the team to ensure that action items are completed timely.
• Back up resolution specialists while out by completing cases and monitoring emails.

Requirements:

*Must be a current student graduating in 1-2 years*

*Must be able to commit to 20-hours per week while in college*

*Must be able to work on-site in our Virginia Beach location all year including summers*

• Studies in Maritime, Supply Chain or Logistics a plus!
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Attention to detail and a high level of accuracy in work.

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