Job Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

As a Crisis Management Supervisor, you will be an integral part of our Crisis Management team, responsible for key aspects of the Crisis Management program and swiftly and effectively responding to unforeseen global / enterprise-level crises. Your role will focus on minimizing the impact of crises on our organization’s operations, reputation, and stakeholders, and increasing the organization’s resilience.

Key Responsibilities:

• Before a Crisis
• Assess Risks: Identify vulnerabilities and detect emerging crises within the McDonald’s System, globally.
• Develop Plans:  Create and maintain comprehensive crisis management plans for various scenarios.
• Conduct Crisis Simulations:  Develop and host regular training sessions for McDonald’s cross-functional Crisis Management Team staff leveraging potential crisis situations and response protocols.
• During a Crisis
• Serve as a Central Information Hub: Serve as a point of contact during crises, driving collaboration across internal and external stakeholders; identify decisions, decision-makers, and resources needed; provide clear and timely communications / status updates to leadership; maintain detailed records of crisis response actions and follow up on all outstanding items.
• Provide Strategic Direction:  serve as a thought partner to the Crisis Management Team on how to navigate complex and high-stakes situations.
• After a Crisis
• Conduct After Action Reports:  hold discussions on strengths, areas of opportunity, and lessons learned; document and summarize output for leadership.
• Evolve the program: Continuously evaluate effectiveness of crisis management strategies, recommend improvements to the operating model or supporting technology, and implement these enhancements.
• Ongoing
• Design, develop, and deliver key components of the global crisis management program.

Qualifications

• Bachelor’s degree in Business Administration, Communications, Emergency Management, or related field.
• 1+ years of experience in crisis management or a related field (such as strategy, project management, etc.).
• Project or workstream management experience or skills.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to remain calm and effective under pressure.
• Proficiency in crisis management software and tools.

Preferred Skills:

• Certification in Crisis Management or Business Continuity.
• Experience working for large, global brands.
• Consulting or advisory experience.
• Knowledge of industry-specific regulations and compliance standards.

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com . Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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