Supply Chain Customer Service Manager Job at DSJ Global, Indianapolis, IN

MURVK1RZVmtzNkk0U3g5bHAwRko5bTM3VUE9PQ==
  • DSJ Global
  • Indianapolis, IN

Job Description

About the Role

Seeking a highly motivated and experienced Supply Chain Customer Service Manager in Indianapolis. This role is pivotal in ensuring seamless communication between manufacturing operations and customers, both domestic and international. You will be responsible for managing customer expectations, driving service excellence, and leveraging technology to enhance customer interactions.

Key Responsibilities

Customer Relationship Management

  • Serve as the primary point of contact for multiple customers and regions.
  • Build and maintain strong relationships with internal teams and external partners.
  • Communicate proactively and regularly with customers to ensure expectations are met.
  • Represent customer interests throughout the order lifecycle, including priority setting and issue resolution.

Planning & Scheduling

  • Process Anticipated Delay Reports (ADRs) in a timely manner.
  • Act as the central hub for schedule-related communications within the flow team.
  • Collaborate with Master Schedulers and Inspection Planners to meet partner needs.

Capacity & Performance Management

  • Conduct and report on plant capacity analysis.
  • Monitor customer forecasts and service needs.
  • Influence internal performance to align with customer requirements.
  • Support and track customer service metrics and KPIs.

Order Fulfillment & Documentation

  • Coordinate expedited orders and ensure documentation accuracy.
  • Facilitate order progression through Forward Processing and Final Approval.
  • Ensure compliance with customer documentation and delivery standards.

Qualifications & Skills

  • Proven experience in SAP and demand management systems.
  • Strong customer service mindset with a positive, proactive attitude.
  • Excellent organizational, prioritization, and attention-to-detail skills.
  • Advanced proficiency in Excel and MRP systems .
  • Background in manufacturing, packaging, or supply chain operations.
  • Ability to work effectively under pressure and meet deadlines.
  • Familiarity with MRPII and OSSCE systems.
  • Experience in high-speed, high-volume production environments.
  • Strong project management and communication skills.
  • Must be able to work onsite full-time in Indianapolis, IN .

Job Tags

Full time,

Similar Jobs

Truman State University

Mail and Printing Services Clerk Job at Truman State University

Mail and Printing Services Clerk Location Kirksville, MO : Posting Details Position Information Position Title Mail and Printing Services Clerk Job Responsibilities The mailroom at Truman State University provides a crucial service, carrying out a range of tasks... 

Ascendo Resources

Social Media Content Creator Job at Ascendo Resources

 ...About the Role Our client is seeking a creative and technically skilled Social Media Content Creator to produce high-quality digital content across multiple platforms. This role is ideal for someone who excels in storytelling, understands current trends, and can manage... 

Foundry Commercial

Marketing Associate Job at Foundry Commercial

 ...prepared its contagious! Foundry Commercial is seeking a Marketing Associate for the Orlando office. The professional should be...  ...presentations and client meetings. Property Marketing: Manage online property listings on various platforms, ensuring accuracy and... 

Ethos Veterinary Health

Overnight Licensed Vet Tech, MidColumbia Pet Emergency Job at Ethos Veterinary Health

 ...ranges are primarily determined by role, level, and location. The range provided for each...  .... About Ethos: Ethos Veterinary Health is at the forefront of innovation and world...  ...employees with paid sick and safe leave and public health emergency leave in accordance with... 

Brandeis Machinery & Supply Company

Road Construction Equipment Products Application Specialist Sign-On Bonus and Relocation Offered Job at Brandeis Machinery & Supply Company

 ...Relocation available Sign-On Bonus available Can be located in the Indianapolis or Fort Wayne Area RPAS Objective: The objective of this RPAS position is to grow current relationships and develop new target road industry accounts. This role will also show the customer...