Technical Support Specialist Job at CBD American Shaman, LLC, Kansas City, MO

MWpVK1E0ZGh0YVl4VHh0aHBFTkk5MmY2VXc9PQ==
  • CBD American Shaman, LLC
  • Kansas City, MO

Job Description

Technical Support Specialist

About the Role:

We are seeking a skilled and customer-oriented Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our users, resolving a wide range of hardware and software issues. Your expertise will be crucial in ensuring smooth operations and maximizing user satisfaction.

Responsibilities:

  • Provide timely and effective technical support to users via various channels, including in-person, phone, chat, and email.
  • Diagnose and troubleshoot complex technical issues related to hardware and software.
  • Conduct thorough research to identify optimal solutions and best practices.
  • Advise users on appropriate procedures and best practices to prevent future issues.
  • Follow up with users to ensure complete resolution and satisfaction.
  • Maintain accurate records of all support requests and resolutions.
  • Identify, troubleshoot, and resolve POS hardware problems, including requesting replacements and overseeing installation at store locations.
  • Perform structured cabling tasks as needed.

Qualifications:

  • 1-2 years of experience in technical support or a related field.
    • Relevant certifications or education may be considered towards experience requirements.
  • Strong technical aptitude and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in troubleshooting and diagnosing technical issues..
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • A passion for providing exceptional customer service.
  • Experience with networking is a plus.
  • General familiarity with POS systems is a plus.

PI77a1099fcf13-30492-35911956

Job Tags

Similar Jobs

University of Massachusetts Amherst Foundation

Associate Director, Development Operations Job at University of Massachusetts Amherst Foundation

 ...serving as a best practices resource for fundraising strategy and implementation. About the role The Associate Director, Development Operations will play a key role in supporting the Vice President of Development (VP_D) in advancing the strategic fundraising and... 

Good Samaritan Society

RN Case Manager - Full Time Days Job at Good Samaritan Society

 ...Will be required to work primarily day hours, scheduled weekends, and occasional evenings. May be exposed to communicable or infectious disease, hazardous materials and injury from performance of assigned duties. Is subject to multiple sensory and environmental stressors... 

PerLuxe Travels

Customer Support Agent Job at PerLuxe Travels

 ...itineraries, processing payments, and updating clients regarding their travel. They have access to the top travel vendors, such as Expedia, Delta Vacations, American Airlines Vacations, Carnival, Royal Caribbean and Disney, to name a few. We have trainings available... 

CDAH Management

Activities Coordinator Job at CDAH Management

 ...Develop and implement individual activity plans for residents in coordination with nurses Work closely with resident families in...  ...developing the residents' social histories Plan and execute special events, celebrations, and outings Coordinate and lead group... 

Paychex

Executive Director Job at Paychex

 ...compliance, clinical, sales, marketing and census development. The Director is responsible for ensuring that the community is providing...  ...mission, and the vibrancy of the organization Work with Executive Leadership to developing strategic business plans and operating...