Telecommunications Operator Job at Rutland Regional Medical Center, Rutland, VT

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  • Rutland Regional Medical Center
  • Rutland, VT

Job Description

This is not a remote position . Responsible for answering and connecting all incoming organization calls to the requested areas. Transfers clinical and support staff calls to desired destinations for continuity of patient care. Obtains additional and/or relevant information from callers to determine appropriate call destinations. Operates as a key member of the emergency management process. Dispatching teams in a clear, accurate, and calm manner to respond to emergencies. Functions as an after-hour care representative for clinical offices. Takes messages for both urgent and non-urgent matters and dispatching them as requested by individual offices.

 

Minimum Education

 

  • High School Diploma or equivalent.

 

Minimum Work Experience

 

  • 2 years of experience in a customer service, retail, or other fast-based business environment.
  • Prior call center experience preferred.

 

Required Skills, Knowledge, and Abilities

 

  • Demonstrated excellent verbal communication skills including active listening.
  • Demonstrated strong reading comprehension, spelling, and grammar skills.
  • Ability to handle high call volume professionally, efficiently and confidentially.
  • Good organization, prioritization skills and attention to detail
  • Demonstrated ability to adapt swiftly to changing priorities.
  • Demonstrated ability to remain calm during emergency situations.
  • Proficient in Microsoft Suite (Word, Excel, Outlook, SharePoint, etc)

Pay Range: $15.34 - $22.77

COMPETITIVE DIFFERENTIALS RATES

  • $4.25 - Evenings
  • $8.00 - Nights
  • $4.75 - Weekends

#PM24

PI88cb629e5abb-30492-35681492

Job Tags

Work experience placement, Immediate start, Night shift, Weekend work, Afternoon shift,

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