Job Description

Police Department Telecommunicator

• Contract till November 2026 with possible extension
• Onsite in Chapel Hill, NC
• Fulltime 40 hours a week
• This role is projected to start on December 15

Note: This position would be for a term of eleven (11) months and would require full coverage, which is eight-four (84) hours every two (2) weeks. Hours may require working holidays and overnight shifts.

Position Summary

• The primary purpose of the position is to operate the client's E9-1-1 Communications Center effectively and efficiently twenty-four (24) hours a day, three hundred and sixty-five (365) days a year, ensuring law enforcement response, emergency response and other miscellaneous needs. This consists of collecting, processing, prioritizing and disseminating information from and to multiple resources and agencies under stressful conditions.
• The position is necessary to ensure continued, uninterrupted University operations during periods of adverse weather and/or emergency situations, including those that require the University to close. As such, the employee is required to report to work when scheduled during these types of events.
• ‎Position involves operating multiple computer systems simultaneously including CAD, DCIN, alarm systems, computerized multi-line/channel telephone and radio systems while performing other multi-task duties on a continuous basis. Position involves listening, documenting, and communicating verbally and in writing over the telephone, radio, and in person.
• Position requires the interpretation of audible noises, signals, and tones from various computer operating systems and programs.

Minimum Education & Experience Requirements

• High School diploma and sufficient experience to demonstrate ability to work under pressure.
• Requires certification as a Division of Criminal Information (DCIN) operator or the ability to achieve certification within forty-five (45) days of employment.
• A basic telecommunicator certification from a state criminal justice institution. Required prior to starting.

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