Job Location LANSNG GOODWILL STORE - Lansing, IL Education Level None * Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
* **Production:**
+ Sort, price, size pants and tag for sale all donated textile and accessories at a rate of 80 pieces per hour within quality standards.
+ Accurately track quantity of goods processed.
+ Move carts containing goods to be processed.
+ Process donations and move merchandise directly to sales floor.
+ Empty donation box and process donations.
+ Empty trash into compactor as needed.
+ Put out stock by category in a timely manner while watching for exceptions to standard pricing.
+ Maintain Kaizen standards.
* **Cashiering:**
+ Accurately count money and make change.
+ Accurately ring register being aware of proper pricing.
+ Know Visa and MasterCard procedures, all forms of payment and discounts including Goody Bucks, Good Points and MGB.
+ Properly bag merchandise.
+ Alert management regarding altered tickets.
+ Communicate specials to customers.
+ Acknowledge all customers and contributors in a helpful & friendly manner.
+ Refer customers to management as warranted.
+ Watch for shoplifting, for ticket switching and for non-store people in unauthorized areas.
+ Maintain safe working and shopping environment.
+ Ask every paying customer if they would like to Round Up (their change goes to support our Mission)
+ Know how to properly use the overhead paging system and be able to make promotional announcements.
* **Attend the Donation Drive Thru:**
+ Answer the door as soon as the buzzer rings and politely greet the donor.
+ Promptly unload donations for donor.
Be able to refuse unacceptable items politely.
+ Keep a tally of Drive-Thru customers.
+ Answer all telephone calls in a professional manner by at least the 3rd ring.
+ Assist callers if possible.
+ Direct all other calls to management.
+ Log truck as requested by management.
+ Prepare incoming stock by sorting, sizing, pricing, and hanging as necessary.
+ Perform other duties as assigned by supervisor.
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