Tier 1 System Support Specialist - Graveyard Shift Job at Slakey Brothers, Elk Grove, CA

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  • Slakey Brothers
  • Elk Grove, CA

Job Description

Slakey Brothers currently has an amazing opportunity available to join our IT Team in Elk Grove, CA as a Tier 1 System Support Specialist ! This position is

Schedule - Monday-Friday Graveyard Shift 7:30pm to 4:00am
Full Time - Pay Range $25 to $30 per hour based on experience What You'd Be Doing
  • Respond promptly to incoming support requests via phone, email, or ticketing system.
  • Diagnose, troubleshoot, and report on technical issues related to P21, PathGuide, Global Shop, Microsoft Office, and other commonly used software.
  • Maintain basic knowledge of software operations, including login problems, performance issues, and application errors.
  • Conduct basic hardware troubleshooting to identify and resolve common hardware-related problems.
  • Assist in the setup and deployment of desktop computers, laptops, and peripherals for end- users.
  • Configure hardware components, including installing operating systems, software applications, and drivers.
  • Create and maintain user accounts, email profiles, and access permissions for various software applications.
  • Assist in onboarding new employees by setting up their user accounts, workstations, and access to necessary systems.
  • Provide user support for account password resets, account lockouts, and access issues.
  • Maintain an average response time of 15 minutes to incoming support requests.
  • Achieve a minimum issue resolution rate of 75% for Tier 1 support.
  • Collaborate with Tier 2 technicians to escalate hardware-related incidents for further analysis and resolution.
  • Collaborate with other Tier 2 technicians for knowledge transfer and support consistency.
  • Document hardware troubleshooting procedures and solutions for reference.
  • Communicate technical solutions and next steps to end-users professionally.
  • Respond to and resolve IT-related incidents during shifts, escalating complex issues to Tier 2 or appropriate teams when necessary.
  • Participate in ongoing training and professional development to enhance technical skills and knowledge.
  • Perform other duties as assigned by the supervisor

Education/Experience/Skills

  • Proven experience (approximately one year) in providing technical support in an IT helpdesk environment.
  • Solid understanding of ERP-based software, and other commonly used business-related applications.
  • Proficiency in user account management, email setup, and access control, particularly within Azure Active Directory and Microsoft 365.
  • Proficiency in user account management, email setup, and access control.
  • Knowledge of operating systems, software applications, and drivers.
  • Solid understanding of hardware components and PC setup.
  • Proficiency in using remote support tools for assisting users remotely.
  • Knowledge of IT hardware, operating systems, and network concepts.
  • Strong problem-solving and analytical skills.
  • Excellent communication skills

What Slakey Brothers Can Offer You as a Team Member:

  • You won’t be just a number
  • Plenty of upward mobility and training
  • Be a part of a diverse team with a multitude of skillsets and talents
  • Work in a collaborative environment, whether you’re working onsite or remotely
  • Hone your skills by working on creative internal applications

About Slakey Brothers

Slakey Brothers, established in 1939, is a wholesale distributor of Heating, Ventilation & Air Conditioning (HVAC) and Plumbing dedicated to providing the best service and value to our Customers in Northern & Central California, Western Nevada and Southern Oregon.

Our Mission: “Provide all of our customers with quality products and services the first time, every time, and to provide all Team Members opportunity and job satisfaction.”

Benefits

Competitive wages, comprehensive benefits package including healthcare coverage, long term disability insurance, Profit Sharing 401(k) Retirement Plan, paid vacation, paid holidays, paid sick leave, and tuition reimbursement program.

Slakey Brothers is a drug free company and EOE.
For an opportunity to join our winning team, please apply online at Slakey.com/ Careers 

Job Tags

Hourly pay, Holiday work, Full time, Remote job, Shift work, Night shift, Monday to Friday,

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