Job Description

Cloud Support Engineer

Location: Reston, VA or Redmund, WA

Work Type: Onsite

Remote Work: No

Swing Shifts Available:

• 1pm-9:30 pm
• 4pm-12:30 am

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.

The Cloud Support Engineer will perform tasks such as:

Roles and Responsibilities

• Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
• Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
• Review system logs to identify and mitigate system issues
• Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
• Update knowledge base troubleshooting guides and lessons learned as required
• Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
• Document system issues resulting in system outages and coordinate change though change management process
• Support collaboration across operations, development teams and external partners
• Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues
• Monitor solution performance according to client specification and SLAs, escalate as needed

Minimum Qualifications

• Bachelor of Science in CS, or other technical discipline is preferred.
• 2 years operations experience providing application infrastructure support
• 1 year performing system administration support (Windows/Linux)

Clearance Requirements

• TS/SCI with Full Scope Poly required (will accept TS)
• FBI CJIS Investigation required

Preferred Skills

• Experience in supporting Azure/AWS cloud

Certifications/Licensures

• Microsoft Azure Fundamentals preferred
• CompTIA Security+ preferred

Other Job Specific Skills

• Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams
• Applies standard methodology, techniques, procedures and criteria.
• Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Interpersonal Skills, problem solving, organizational, and multi-tasking skills

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Top Secret clearance required to start. Clearable for Full Scope Poly.

Compensation and Benefits

Salary Range: $100,000K - $110,000k (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)

Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients’ expectations.

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