Job Description

Our client is seeking an IT Service Desk Technician to join their dynamic team.

This role entails providing technical support and assistance to end-users, resolving hardware and software issues, and ensuring smooth operations of IT systems.

Responsibilities:

• Provide IT service desk and technical support to users
• Maintain in-house and remote computer systems, desktops, and peripherals. This includes installing, upgrading, and repairing all hardware and equipment while optimizing system performance.
• Troubleshoot problem areas accurately and provide end-user training where required.
• Evaluate and respond to service requests in a timely manner with a resolution.
• Perform analysis and diagnosis of routine PC problems for end-users.
• Recommend and implement solutions.
• Install, configure, test, maintain, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
• Maintain an inventory of all IT assets including the history of hardware failure, repair, installation, and removal.
• Construct and test customized configurations based on different platforms and operating systems.
• Monitor and test PC performance and provide statistics and reports.
• Maintain communications with end-users to ensure systems meet our needs
• With guidance, perform periodic system maintenance
• Place vendor service calls to resolve hardware or software failures
• Coordinate with end-users and technical staff to maintain systems that use industry best practices to meet our goals, while maintaining the security of the data, system, and network.
• Produce metrics, project status reports, and operating status reports for management and team members
• Perform and document routine problem analysis and resolution design for systems
• Support, communicate, and defend the values and culture of the organization
• Maintain and enforce network and information security in accordance with company policy
• Extended or after-hours support is required
• Occasional travel to other sites required <15%

APPLY TODAY!

• Our Recruiting Manager, Buck Flowers, will review your application immediately!
• If there is a mutual interest, we will respond within 48 hours to tell you all about the hiring company and answer any questions so you can determine if this is a career you'd like to pursue.
• Feel free to follow up if you don't hear back within two business days by emailing Buck@7Eagle.com.

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