Job Description

Position Title: Customer Service Representative – Banking/Finance Domain (Call Center Experience)

Location : Fully Onsite – Chandler, AZ 85224

Pay Rate : $21/hr on W2 paid weekly!

Assignment Length : 12+ months (Extension possible based on performance, attendance, and business need)

Benefits : Health, Dental, and Vision Insurance

Training Schedule:

• Monday to Friday | 9:00 AM – 5:30 PM EST
• After training, candidates follow their assigned shift

Shift Options (Post-Training)

• Monday–Friday | 10:30 AM – 7:30 PM EST
• Monday–Friday | 11:30 AM – 8:00 PM EST
• Monday–Friday | 12:00 PM – 8:30 PM EST
• Monday–Friday | 12:30 PM – 9:00 PM EST

Role Summary

As a member of the Retirement & Benefits team, you'll support participants in employer-sponsored 401(k), pension, and deferred compensation plans. Your role involves guiding participants through account inquiries, assisting with transactions, and ensuring high-quality, error-free financial processing. This is a high-volume, customer-facing position that requires professionalism, attention to detail, and strong communication skills.

Required Skills & Experience

• 2+ years of customer service experience (call center preferred)
• Strong computer literacy – must be proficient with Microsoft Outlook, Word, and PowerPoint
• Ability to navigate multiple systems/screens while engaging clients
• Excellent communication – clear grammar, professional tone, and listening skills
• Ability to remain calm under pressure in a fast-paced, high-call environment
• Strong problem-solving and de-escalation skills
• Flexible, coachable, and eager to grow in the role
• High level of professionalism and respect for confidential information
• Self-motivated with a positive, team-first attitude

Key Expectations (Pre-Submission Talking Points)

• Cell Phones: Usage is restricted; managers will clarify designated use times and areas
• Dress Code: Professional business casual attire required
• Attendance: Use proper call-out procedures; communicate with direct supervisor and vendor
• Punctuality: Maximum of 16 hours tardy allowed in the first 90 days
• On-Site Requirement: Must report on-site during training period (remote afterward)

#TMCS

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