Call Center Representative Job at LHH, Louisville, KY

MVRROFNZVm1zYU13VEJWbHBrVk84bXp4VVE9PQ==
  • LHH
  • Louisville, KY

Job Description

Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

  • 8:00 AM - 4:30 PM EST (hybrid after training)
  • 8:30 AM - 5:00 PM EST (hybrid after training)
  • 9:30 AM - 6:00 PM EST (hybrid after training)
  • 10:00 AM - 6:30 PM EST (hybrid after training)
  • 11:30 AM - 8 PM (remote after training)

Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

  • Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
  • Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.
  • Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.
  • Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.
  • Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

  • Prior, recent call center experience is required.
  • Strong communication skills and a customer-centric approach.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with CRM systems, particularly Salesforce, is a plus.
  • Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

  • Flexible shift options to accommodate various schedules.
  • Opportunity to work a hybrid role after training.
  • Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Tags

Hourly pay, Remote job, Flexible hours, Shift work,

Similar Jobs

Douglas Elliman Property Management

Portfolio Property Manager Job at Douglas Elliman Property Management

Must have 7-10 years of experience in Property Management. Please do not reply if you have less than the minimum years required. Luxury COOP/Condo NYC experience Capital Project Experience e.g. faade, heating systems, elevator modernizations, HVAC systems, etc...

Alchemy Global Talent Solutions

Dispatcher of Moving Services Job at Alchemy Global Talent Solutions

 ...atmosphere, this is an excellent opportunity to advance your career. What Youll Be Doing: Schedule and dispatch moving personnel, drivers, and equipment based on customer requests and job specifications. Communicate with personnel every day to provide updates,... 

BayCare Health System

Construction Project Manager Job at BayCare Health System

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than...

StevenDouglas

Fulfillment Specialist Job at StevenDouglas

Product Fulfillment Specialist This is a contract, hybrid position based in Sunrise, FL Are you someone who thrives on precision, organization, and follow-through? As a Product Fulfillment Specialist , youll ensure every member receives their materials accurately...

Current Events Dayton

Customer Experience Associate Job at Current Events Dayton

 ...Customer Experience Associate Trotwood, OH Full-Time | In-Person | Base Pay + Weekly Bonuses Were looking for someone who genuinely enjoys helping people. As a Customer Experience Associate in Trotwood , youll be part of a team that makes every interaction...