Case Manager III is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual client’s needs.
Responsibilities:
Completes veterans’ assessments and client intakes for the program to identify problems, needs, or barriers in the following areas:
• Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services.
• Collaborates with clients to complete Individual Action Plans (IAP).
• Provides guidance to Case Manager I & II staff on client IAPs, client intervention strategies, progress notes, discharge planning, etc. during weekly program meeting and as needed.
• Conducts crisis intervention and supports Case Manager I & II staff with client issues. Assists with urgent client issues outside of business hours as needed.
• Supervises and trains new staff and student interns to include task assignment, reviewing process recordings, supervision sessions, evaluations, and adhering to university standards.
• Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format.
• Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients.
• Provides specialized case management services and life skills classes to veteran subpopulations as applicable.
• Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards.
• Assists Program Coordinator and Clinical Director with auditing of client documentation such as client eligibility documentation, case notes, IAPs and IAP reviews, discharge forms.
• Conducts random drug and alcohol screenings of clients.
Requirements:
U.S.VETS has various programs in which a Case Manager may be assigned to, including Transitional Housing, Permanent Housing, Workforce, Supportive Services for Veteran Families, and Incarcerated Veterans Transition Program which have additional program-specific duties.
Transitional Housing Clients: Focuses on providing case management services that result in clients transitioning to permanent housing.
Permanent Housing Clients: Focuses on providing case management services that result in clients obtaining and maintaining permanent housing
For programs with scattered-site permanent housing, locates housing units in the community that meet clients’ needs.
Workforce Clients: Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to employment; assists the veteran with the planning of short-term and long-term employment goals to include education and training goals.
SSVF Clients: Conducts rapid rehousing and homeless prevention services for veterans and their families; works with clients to develop a Housing Stability Plan. Ensures that dependent children are enrolled in school and connected to the appropriate services within the community, including early childhood education programs.
Incarcerated Veterans Transition Program (IVTP): Assists with Program Assessment and Enrollment processes for clients currently in jail/prison or recently released from jail/prison.
Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to employment wherever possible.
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