Job Description

Case Manager III is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual client’s needs.

Responsibilities:

Completes veterans’ assessments and client intakes for the program to identify problems, needs, or barriers in the following areas:

• Housing and Employment
• Family/Social and Medical/Psychiatric health
• Education and/or Training
• Sobriety Support and Addiction Treatment
• Financial and/or Legal

• Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services.

• Collaborates with clients to complete Individual Action Plans (IAP).

• Provides guidance to Case Manager I & II staff on client IAPs, client intervention strategies, progress notes, discharge planning, etc. during weekly program meeting and as needed.

• Conducts crisis intervention and supports Case Manager I & II staff with client issues. Assists with urgent client issues outside of business hours as needed.

• Supervises and trains new staff and student interns to include task assignment, reviewing process recordings, supervision sessions, evaluations, and adhering to university standards.

• Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format.

• Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients.

• Provides specialized case management services and life skills classes to veteran subpopulations as applicable.

• Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards.

• Assists Program Coordinator and Clinical Director with auditing of client documentation such as client eligibility documentation, case notes, IAPs and IAP reviews, discharge forms.

• Conducts random drug and alcohol screenings of clients.

Requirements:

• Master’s degree in social work, Psychology, Counseling, or other related social service field required.
• Two years of experience in social services or related field preferred.
• Certification in Substance Abuse Counseling preferred; certification will be required for Case Managers providing counseling services per state licensing requirements for the assigned worksite and must be maintained.
• Case Managers assigned to programs serving incarcerated veterans must be able to pass background checks for clearance into jails/prisons and maintain clearance.
• Case Managers assigned to provide nursing or health-related services are required to have and maintain necessary nursing credentials as a Licensed Practical Nurse (LPN) and Registered Nurse (RN).
• Experience working with homeless and/or veterans preferred.
• Experience facilitating support groups preferred.
• Valid driver’s license preferred. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course

U.S.VETS has various programs in which a Case Manager may be assigned to, including Transitional Housing, Permanent Housing, Workforce, Supportive Services for Veteran Families, and Incarcerated Veterans Transition Program which have additional program-specific duties.

Transitional Housing Clients: Focuses on providing case management services that result in clients transitioning to permanent housing.

Permanent Housing Clients: Focuses on providing case management services that result in clients obtaining and maintaining permanent housing

For programs with scattered-site permanent housing, locates housing units in the community that meet clients’ needs.

Workforce Clients: Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to employment; assists the veteran with the planning of short-term and long-term employment goals to include education and training goals.

SSVF Clients: Conducts rapid rehousing and homeless prevention services for veterans and their families; works with clients to develop a Housing Stability Plan. Ensures that dependent children are enrolled in school and connected to the appropriate services within the community, including early childhood education programs.

Incarcerated Veterans Transition Program (IVTP): Assists with Program Assessment and Enrollment processes for clients currently in jail/prison or recently released from jail/prison.

Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to employment wherever possible.

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