Job Description
The Role
This new Chief Operating Officer, Transformation (COO, Transformation) will lead a critical transformation effort,
where important functions in support of property operations are brought into better alignment through organizational
restructuring and by ensuring operational excellence across property management, resident services (Advantage
Services), maintenance, and compliance.
As a strategic and transformational leader, this new leader will be responsible for overseeing, assessing, and
improving the resident-facing operational functions of the organization. This role requires a leader with a proven track
record in change management, reorganization, systems establishment, compliance, and turnaround situations within
the affordable housing sector.
The COO, Transformation work closely with the CEO and other senior leaders to drive greater effectiveness, efficiency,
resident satisfaction, and ensure compliance with all relevant regulations; essentially establishing a sustainable
steady state of operations that they or a successor can steward. They will be among staff members who are
responsible for presenting to the CommonBond Communities and CommonBond Housing Boards of Directors.
They will assess and recommend long-term structure adjustments and needs and skills in a steady state COO for the organization.
Reporting Relationships The COO, Transformation, will report to the CEO. They will be responsible for managing a team of direct reports:
- Vice President of Operations
- Vice President of Strategic Sourcing and Facilities Operations
- Vice President of Advantage Services
- Associate Vice President of IT
- Director of Compliance
Key Accountabilities Property Management - Oversee all property management and property operations activities to ensure a return to desired occupancy
and collection rates and resident satisfaction.
- Implement best practices to improve property performance and financial outcomes.
- Develop and monitor key performance indicators (KPIs) for property management staff.
- Identify and implement methods to attract staff to open positions and work with HR partners to place talent in
open roles and train them appropriately.
Resident Services/Advantage Services - Further refine the integrated resident services program to meet the needs of diverse populations.
- Foster a community-oriented environment that promotes resident engagement and well-being.
- Collaborate with resident services teams to develop and implement support initiatives.
- Ensure that resident voice and satisfaction are prioritized.
Maintenance - Ensure timely and effective maintenance of all properties that are under CommonBond’s management by repatriating previously outsourced maintenance labor and services.
- Assess current vendors/relationships/contracts that deliver property level maintenance and recommend any course corrections.
- Develop and implement preventive maintenance programs to extend the life of assets.
- Manage facilities and maintenance staff and contractors to ensure high standards of service.
Compliance
- Ensure all properties comply with local, state, and federal regulations while scaling back the use of an outsourced compliance monitoring service.
- Develop and maintain tenant compliance policies and procedures.
- Conduct regular audits and inspections to ensure adherence to compliance standards.
- Partner with Asset Management team and CFO to align compliance efforts across the property portfolio.
Yardi Systems - Review current Yardi system utilization and recommend any refinements.
- Manage Yardi staff to ensure coordinated levels of service are provided for all teams.
- Partner with CFO/IT on Yardi training, enhancements and system upgrades.
Position Qualifications The ideal candidate is an experienced and dynamic leader who will be able to help shift the operating systems of the organization to comport with this new vision.
While no one candidate will have all the criteria enumerated below, the ideal candidate will possess the following professional and personal abilities and attributes.
- A strategic, proven leader experienced in property management, asset management, data analysis, contracts, budgeting, and compliance.
- Able to envision, oversee, and implement streamlined operational strategies, system thinking and improve property performance and stability.
- Mission focused. Passionate about the vision of ensuring every person has a dignified, affordable home.
- An inspiring leader; people centric and skilled at attracting, motivating, mentoring, and retaining team members. Willing to get to know staff at all levels. Be present.
- Willing and able to bring enthusiasm and energy to what can be very challenging work.
- A transformational change agent: equipped to challenge thought processes, drive a sense of urgency and shift to a culture of accountability. Ability to speak truth to power.
- Decisive. Able to make decisions quickly to move things forward and affect change.
- Collaborative and able to get team alignment and engagement toward shared goals.
- Awareness of the actions of government and how to translate and operationalize into practical actions.
Minimum Requirements - Bachelor’s degree in business administration, Real Estate, Property Management, Urban Planning, or a related field, or equivalent practical field experience.
- Additional advanced education or a demonstrated commitment to continual skill development favored.
- 10+ years of experience within a leadership position in property management, affordable housing, or related.
- Past experience in navigating change management efforts that led to desired results.
Compensation The expected compensation for this role is in the $200,000 – $235,000 range. The actual base salary will be determined on a case-by-case basis and may be adjusted based on the following considerations: job-related knowledge and skills, location, and experience. Additionally, CommonBond offers a benefit plan. Details on the full comprehensive benefits offered will be provided.
What Makes CommonBond a Great Place To Work CommonBond consists of a dedicated Board of Directors, professional executive team, and staff. CommonBond is committed to ensuring diversity in its workplace and supports work-life balance. To promote a rich and diverse workplace, CommonBond:
- Devotes substantial effort to recruiting, hiring, and training a diverse workforce.
- Leverages the strengths and contributions of different perspectives in decision making.
- Promotes diversity and intercultural competency.
- Encourages frank and constructive conversations about matters of social importance.
- Expects all employees to play an active role in living out the mission, vision, and values and fosters a welcoming and inclusive environment for everyone.
CommonBond has exclusively retained CohenTaylor Executive Search Services to help conduct this search. For more information, or to submit your resume and application, please email: CommonBond@cohentaylor.com. All inquiries will remain confidential.
Job Tags
Full time, For contractors, Local area, Shift work,