Job Description

Chief Operating Officer

The Chief Operating Officer (COO) is a strategic, future-focused senior executive responsible for aligning vision with execution across a mission-driven organization. Serving as the integrator for the executive leadership team, the COO ensures that strategic goals are effectively implemented and operationalized. This role bridges ministry and business functions, fostering innovation, cohesion, and excellence in support of the organization's mission and long-term growth. The ideal candidate is a collaborative and visionary leader who thrives in dynamic environments and builds resilient, high-performing teams.

Qualifications / Key Attributes:

• Proven experience in a senior executive leadership role with integrative responsibilities.
• Strong strategic planning, execution, and performance management skills.
• Familiarity with EOS (Entrepreneurial Operating System) or comparable frameworks.
• Experience using data analytics and business intelligence for informed decision-making.
• Demonstrated success managing complex, cross-functional projects on time and within budget.
• Excellent communication, relationship-building, and change management abilities.
• Adaptive and calm leadership under pressure; experienced in leading through uncertainty.
• Understanding of the BANI framework (Brittle, Anxious, Nonlinear, Incomprehensible) as a tool for navigating volatility and complexity.
• Ability to balance strategic thinking with operational execution.
• Bachelor's degree in Business Administration, Finance, Accounting, or a related field required; graduate degree preferred.

Key Responsibilities

1. Strategy

• Translate the organization's strategic vision into actionable plans.
• Develop and implement operational strategies aligned with organizational goals.
• Lead cross-functional teams, task forces, and consultants to advance key initiatives.
• Build adaptive strategies to enable rapid and effective responses to emerging challenges.
• Maintain focus on long-term objectives while integrating relevant foresight into current operations.

2. Leadership

• Unify and align the leadership team around core organizational priorities.
• Promote cross-departmental collaboration and bridge organizational silos.
• Establish processes to identify and respond to disruptive trends and opportunities.
• Prepare teams to confidently navigate complexity, uncertainty, and rapid change.

3. Operations

• Align business and mission functions to support vision and strategy.
• Anticipate emerging technologies and apply them to improve operational effectiveness.
• Drive continuous improvement in enterprise systems and processes to ensure scalability.
• Ensure comprehensive business continuity procedures across a distributed operational footprint.

4. Missional Growth

• Optimize allocation of financial, human, and technology resources to support strategic initiatives, including programmatic and institutional growth.

5. Culture

• Inspire teams with a shared sense of purpose and well-defined goals.
• Foster a joyful, accountable, and mission-oriented workplace culture.
• Communicate the organization's vision clearly and consistently to all stakeholders.

6. Talent Development

• Cultivate high-performing teams through effective leadership and support.
• Set and track measurable goals for staff performance and growth.
• Ensure optimal talent alignment through strategic role placement.

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