We are not your typical small immigration law firm. Our entrepreneurial law firm is poised for aggressive growth, and we’re looking for a Client Concierge who can hit the ground running to give callers and visitors an outstanding customer service experience.
Our Client Concierge will build relationships with people who contact our firm looking for help with a legal or personal crisis. Our clients are in a place of vulnerability. Sometimes they’re scared, sometimes they’re angry and they’re almost always stressed. Success in this position requires that you display a combination of being calm under pressure, empathy, respect, and maturity. You will play an integral role in creating memorable experiences for clients and everyone else who contacts our firm.
Responsibilities
Your basic responsibilities:
Answer phones and welcome guests
Schedule appointments and manage calendars
Perform basic administrative tasks – draft documents, copy, scan, file
Communicate with potential and existing clients in person, by phone and email
Manage paper and electronic files
Back up team members when they need a hand or a day off
Maintain client confidentiality
These items are non-negotiable:
-You must be available to work and be in the office Monday – Friday at 8:30 am.
-You must have strong administrative skills and be detail-oriented
-You must be comfortable working with various computer programs, databases and systems
-You must be reliable, trustworthy and able to maintain strict confidentiality
-You don’t think making coffee or getting our guests a beverage is beneath you
-You must be a positive, high-energy team player who is results-oriented – No Drama!
-You must care about something and have goals in life.
-High-maintenance, humorless, self-entitled, or self-important individuals will not succeed in this position and need not apply.
-Bilingual in English and Spanish is a must.
Salary is commensurate with skill and experience and is negotiable.
Qualifications
Ideally, you will have experience as a Receptionist, Secretary or Legal Assistant in a law firm, but we are willing to train the right Administrative Assistant, Secretary or service-minded office professional. Your personality, character, intelligence, and integrity are also extremely important considerations. You must have positive energy, adaptable to change and not easily offended.
We will teach you everything you need to know about working in an immigration law firm as long as you are dedicated to learning and following instructions.
Oh, and we are growing, so you will be called upon to wear many hats. You need to be able to change gears quickly … with a smile.
If the following describes you, then YOU may be the superstar we are looking for:
You believe it’s important to greet all potential and existing clients with a warm, friendly welcome
You answer the phone with a smile
You are skilled at communicating with people on the phone, in person and by email
You are a relationship-builder who is comfortable interacting with different types of personalities and all levels of authority, even if they’re not at their best
You see an opportunity for organization where others see a mess
You are eager to learn new tasks and computer systems
You know your ABC’s without singing (and know why that’s important)
You value doing it right the first time, so proofread your work and double-check details
You know what happens in the office, stays in the office
You genuinely care about clients and want to deliver an experience that turns them into raving fans.
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