Job Description

About the job

As part of the Service Delivery team in the CMT vertical at Cognizant you will be supporting a major cloud service provider's sales organization. We are seeking a detail-oriented Engagement Analyst to manage the planning, coordination, and execution of customer engagements at Cloud Space. This role requires working 5 days from the office and close collaboration with sales leaders, clients, and internal teams to ensure efficient execution and optimal client experiences.

Minimum qualifications

• Experience in Cloud sales and familiarity with cloud computing concepts.
• A bachelor's degree with 5-7 years of experience in customer engagement delivery from SaaS/IaaS/PaaS domain
• Excellent planning and organizing skills, including stakeholder management.
• Excellent written, verbal, and presentation skills, including comfort presenting to executive and C-level audiences.

Preferred qualifications

• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple projects simultaneously.
• Experience collaborating with cross-functional teams.
• Experience delivering presentations or demonstrations.
• Expertise in Agile & Scrum Methodologies

Responsibilities

• Conduct initial planning call to understand client and sales team needs.
• Develop agendas based on client use cases and customer needs, using documentation provided by Cloud Space team.
• Gather required logistical information from sales teams (e.g. dietary restrictions, headcount, room setup needs) and communicate to the appropriate site teams.
• Source and align an appropriate speaker to each agenda topic.
• Conduct speaker preparation calls and know before you go calls to ensure speakers and sales teams are aligned and ready for the engagement. Confirm that each speaker has relevant talking points and content ready to go
• Update agendas in Cloud Space tool to ensure sessions are properly tracked; and
• Leverage templates to create and share meeting slide content (e.g. meeting slide deck) using templates.
• Ensure smooth execution during client engagements.
• Send post-event surveys and document insights shared by account teams
• Track and report performance metrics.
• Collaborate with various departments to ensure engagement success, from on-site teams for day-of experience (catering, reception, events, AV, demos) to product/technical teams for session content.
• Complete necessary trainings if processes are updated or new product training is required

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