DUTIES AND RESPONSIBILITES:
· Prepare proposals/quotes including product (valve) sizing, selection and pricing to assist Outside Sales in selling products and services.
· Interact with customers on a day-to-day basis providing technical, commercial and general sales support.
· Evaluate RFQ’s for testing, documentation and technical content to ensure proposed solutions meet customer requirements.
· Evaluate customer requirements and identify opportunities for optimizing margin and expanding scope of products/services supplied.
· Manage workload and engage available internal and external resources as required to meet customer deadlines.
· Manage change of customer requirements to quotations and active orders reducing non-conformance while driving customer satisfaction.
· Proactively follow up with customers on quotations achieving a high rate of conversion to orders and ensuring customer satisfaction.
· Participate in customer meetings as required to ensure clear communication of customer requirements.
· Develop and maintain a high level of technical proficiency with products represented.
· Develop and maintain a high level of proficiency with internal business system and Vendor supplied sizing tools.
· Develop and maintain awareness of all products and services provided by 3-C Valve & Equipment to identify opportunities for expanding scope of supply.
· Assist Outside Sales in achieving the strategic goals of assigned accounts.
· Evaluate and suggest improvements to team processes and tools that will improve efficiency and increase customer dependency.
Communicate with the 3C Management concerning the credit status of customers when a customer has a pending order and is over their credit limit or Past Due on payment of their account.
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