Job Description

Southern Fireplace and Garage Door is a trusted provider of premium fireplace and garage door solutions, proudly serving homeowners and businesses across the Southern region. With a commitment to quality craftsmanship and exceptional customer service, we specialize in the sales, installation, repair, and maintenance of a wide range of fireplace systems and garage doors.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Charlotte, NC. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills.
• Phone Etiquette and Customer Satisfaction skills.
• Strong communication and interpersonal skills.
• Ability to problem solve and handle customer inquiries efficiently.
• Previous experience working in the home building industry.
• Knowledge of Windows based applications and Microsoft office.
• Ability to build effective business relationship's with all levels of employees and clients.
• Positive attitude, self-motivated and proactive.
• Strong work ethic.

Responsibilities:

• Communicate with builders, field superintendents and retail customers in a professional manner
• Insure accuracy of jobs and job readiness prior to dispatch
• Resolve customer inquiries and complaints
• Efficiently and accurately perform data entry of orders and scheduling
• Provide information about our products and our services
• Provide troubleshooting of miscellaneous products over the phone
• Follow up on back orders and service requests
• Gain trade knowledge on the products we install and represent

Job Type: Full-time

Benefits:

• Dental insurance
• Vision Insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Office: 2 years (Preferred)
• Work Location: In person

Job Tags

Similar Jobs