Job Description

Benefits:

• Simple IRA with Company Match
• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

About Us: 

Lawn Doctor of Dover/Middletown & Sussex County is a second-generation owned, local family business. We pride ourselves on being a growing company with a collaborative and team-oriented culture. Our core values—teamwork, integrity, commitment to excellence, continuous improvement, and adaptability—drive everything we do. From lawn fertilization and weed control, to tree and shrub care, to pest control, we are dedicated to providing solutions that enhance the health and beauty of outdoor spaces. 

We are on the lookout for a dynamic Customer Service Team Leader/Office Manager to join our dedicated team in Greenwood, DE. Be a part of a growing team where your skills and contributions make a significant impact. We are committed to fostering a work environment that aligns with our core values and supports your professional growth.

Position Overview:  

As the Customer Service Team Leader/Office Manager, you will play a crucial role in overseeing our customer service operations and office management. You will lead a team of customer service associates, ensuring exceptional service and operational efficiency. This position requires a detail-oriented, strong leader who is both strategic and hands-on, with a knack for motivating and empowering a team. If you are a proactive, motivated leader with a passion for customer service and office management, we would love to hear from you.

Key Responsibilities:

• Lead and manage customer service associates and office operations.
• Engage with the sales team to ensure tailored solutions for potential and current customers, driving business forward and ensuring ongoing satisfaction.
• Proactively communicate with customers to address their needs and enhance their experience.
• Conduct strategic analysis to identify opportunities for improving customer service and operational efficiency.
• Organize office operations and procedures, manage correspondence, review and approve purchase and expense requisitions, and oversee clerical functions.
• Plan and implement office system updates to maintain office efficiency.
• Collaborate with leadership to promote continual growth and improvement.

Required Qualifications:

• High school diploma or equivalent; relevant college degree preferred.
• Proficient computer skills and exceptional written and verbal communication skills.
• Strong attention to detail.
• The ability to delegate and empower others.
• Must possess integrity, self-awareness, humility, compassion, resilience, and the ability to motivate and inspire a team.
• Familiarity with office management software and customer service best practices.
• Strong ability to multi-task in a fast-paced environment.

Desired Experience:

• Previous experience in a leadership role within customer service and/or office management.

Compensation:  

IRA with employer match

Paid Time Off (PTO)

Paid Holidays

Compensation: $25.00 per hour

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